Program Technician II

The Application & Document Processing Center receives documents from applicants seeking healthcare coverage and/or economic assistance. We enter their documents into an electronic case management system for Benefit Program Specialists to determine eligibility.

The job includes opening and sorting mail to create batches of documents that can be scanned and digitally imaged before being entered into a client's case database. The documents are classified according to their type. We also organize them by household head and/or district where the client lives. These are merely a few instances of the categories. When documents are properly indexed, eligibility staff may access and process them.

Furthermore, the job demands balancing quantity and quality while maintaining a two-day turnaround time for each document. The ADPC has developed numerous standard operating procedures (SOPs) to enhance document routing and accuracy. The ADPC offers a thorough training curriculum tailored to each new employee. A dedicated trainer with extensive expertise at ADPC will mentor the new employees. The option to telework part-time may be available once training is completed. Telework is contingent upon meeting all performance expectations."

This position, Program Technician II (Job Requisition #52778), is open to all State employees and external applicants.
If you would like more information about this position, please contact ellen.latterell@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

OR

High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

OR

One (1) year or more of experience as a Program Technician I with the State of Vermont.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.