Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)

Position Summary:
This position supervises the daily operations of Inbound and Outbound Customer Service communication within the Shared Service Center as it relates to hospital and professional billing. This is a hybrid position based in our Westwood office and will require an onsite presence of 1-2 days per week after training.

Key Responsibilities:

• Organizes and supervises the daily activities of assigned staff through daily work assignments, productivity measuring and quality assurance review. Oversees and manage productivity requirements and quality assurance metrics for assigned work, communicating effectively the expectations to assigned staff, with monitoring/measuring on a daily, weekly, and monthly basis.
• Maintains a thorough knowledge of payer rules, regulations, policies, and procedures relative to assigned function/area. Assist in development and updates departmental procedures to accommodate payer specific requirements and to expedite payment.
• Establish and fosters professional relationships with representatives of payer organizations to facilitate appeals of payer decisions; interpret regulation or policy; gather information pertinent to current or proposed developments.
• Works closely with manager, peers and leadership, sharing critical information and statistical data, and developing strategies that will enhance the functional areas performance and human resources.
• Collaborates with internal resources to facilitate process improvement policies and procedures for the physician billing department. Maintains compliance with the hospital's billing policies and procedures. Assists and participates with representatives of the Technology team and other hospital departments to ensure that systems meet payer and regulatory billing requirements.
• Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements.

Minimum Qualifications
Education:

• High school diploma or GED required.

Experience:

• 4 years of relevant experience required. Previous supervisory experience preferred.
• Previous EPIC experience preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.