Care Coordinator

Position Summary: The Care Management Program assists families with ensuring eligible children receive the medical and behavioral health care services they need to promote optimal health by linking, accessing and supporting families through service integration. The Care Coordinator I (CC) is responsible for the overall provision and coordination of services to assigned caseload. The CC guides program enrollees and their caretakers through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes.

Essential Responsibilities:

• Carry out 6 core care management functions to assigned caseload: Comprehensive Care Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Individual & Family Support, Referral to Community and Social Support Services, Use of health Information Technology to link services
• Complete CANS-NY assessment on all enrolled clients on caseload; initial and every 6 months
• Collaborate with family and other providers on development and execution of Care Plan
• Document all activities in GSI, including progress notes in an accurate and timely manner - and other systems as needed (EHR, Connections)
• Create Crisis/emergency plan for each client
• Provide information to Children's Aid staff & Liaison between CAS programs as needed
• Provide outreach to potential clients as needed
• Obtain consent & enroll eligible clients in the Collaborative for Children & Families (CCF - the health home) as needed
• Help create linkages to community services for future resource for families as well as source of potential referrals
• Help create & maintain a resource log
• Conduct field work & home visits as needed (possibility of evenings or weekends)
• Maintain confidentiality & HIPPA compliance
• Work as part of the Care Management Team in all areas, focus on meeting established enrollment targets
• Participate in Program, Division and Agency wide activities (meetings, events, etc..)
• Attend trainings as required
• Other duties as assigned

SKILLS AND QUALIFICATIONS:

• Minimum of HS Diploma with 10 years of relevant experience; or Associates Degree with 3 years' experience; or Bachelor's Degree
• Medical Assistant experience a plus
• Organized self-starter
• Experience in serving children and families in child welfare, developmental disabilities, mental health, and or healthcare
• Excellent organizational and time management skills
• Comfortable working in the field utilizing public transportation
• Strong communication skills; written and verbal
• Ability to engage disenfranchised population
• Ability to multitask
• Empathetic
• Ability to work flexible hours, some nights and weekends may be required
• Bilingual preferred (Spanish/English)

Equal Employment Opportunity (EEO) Statement
It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.