Telephonic Care Nurse

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Telephonic Care Nurse.

NYU Langone Department of Medicine, Division of Geriatric Medicine and Palliative Care presents an exciting opportunity for nurses passionate about delivering telephonic palliative care management. In this role, the successful candidate will provide telephonic palliative care to Patients Living with Alzheimer' Disease and other related dementia after discharge from the Emergency Department or Emergency Department Observation Unit. Nurse-led telephonic case management will be conducted for clinical sites across NYU Langone Health. Key practices will include transitional care, serious illness communication and establishing goals of care, symptom assessment and management, collaborating with key healthcare providers to coordinate care and patient and family needs, and caregiver support. The successful candidate will receive clinical training on telephonic administered care to ensure appropriate patient-caregiver-clinician communication and effective palliative care delivery. The nurse will be clinically supervised by a palliative nurse leader and administratively supervised by the Assistant Director of the ED-LEAD project.

Job Responsibilities:

• Quality/Performance Outcomes:
• Participates in center-based quality and performance improvement program consistent with service and departmental programs.
• Maintain awareness of current evidence-based practices and uses research data applicable to patient care.
• Participates in clinical inquiry and activities to foster an evidence-based practice.
• Participates in quality improvement programs and activities that promote patient, family/caregiver, physician, and staff satisfaction
• Participate in weekly learning network interdisciplinary team meeting
• Adhere to legal and ethical standards in palliative care, ensuring patient confidentiality, informed consent, and compliance with regulations.
• Clinical:
• Conduct thorough initial assessments during telephonic consultations, considering the specific needs and conditions of Persons Living with Dementia and their care partners, following specific program protocols.
• Develop individualized care plans based on the assessments, prioritizing issues identified in collaboration with the person living with dementia and care partner/caregiver(s) in accordance with training and protocols.
• Implements interventions identified in the plan of care.
• Collects patient healthcare data and systematically maintains accurate and detailed documentation of all telephonic consultations, assessments, care plans, and interventions.
• Perform medication reconciliations, ensuring accurate and up-to-date medication lists, and address any concerns or discrepancies.
• Evaluate patient progress toward attainment of expected outcomes over 6-month periods.
• Educates the patient and care partner/caregiver(s) to facilitate and promote healthy adjustment to new or changed health patterns.
• Considers needs and behaviors of specific patient age and cultural groups in all patient care activities.
• Schedule and conduct follow-up meetings after interdisciplinary team discussions, reviewing care plans and making necessary adjustments.
• Coordination/Leadership:
• Coordinates and self-manage patient deliverables weekly.
• Supports the missions, philosophy, standards, goals and objectives of the institution and NYU Langone Division of Geriatric Medicine and Palliative Care
• Demonstrates knowledge of the NYU Langone Health Service Standards and incorporates into the performance of responsibilities.
• Participates in designated activities related to standards and regulations of relevant outside agencies
• Functions as a respectful member of the health care team.
• Collaborate with interdisciplinary teams, including physicians, social workers, and other healthcare professionals, to ensure coordinated and holistic care
• Education/Development:
• Attends trainings on delivering telephonically administered palliative care
• Acquires and maintains current knowledge and competence to fulfill responsibilities.
• Develop and enhance communication skills for effective engagement with persons living with dementia, care partner/caregiver(s), and interdisciplinary teams.
• Focus on cultural humility to ensure sensitivity to diverse backgrounds.
• Engages in self-assessment and participates in activities to promote own professional growth and development.
• Utilizes resources to meet individual learning needs and promote professional development in clinical practice.
• Develop proficiency in telehealth technologies and electronic health record platform.

Minimum Qualifications:
To qualify you must have a Baccalaureate degree in Nursing is highly preferred; a Diploma or Associate Degree in Nursing requires a minimum of one year experience in conjunction with plans to earn a baccalaureate degree required. Current Registered Professional Nurse in New York licensure is required, multiple state licensures preferred. Palliative or hospice medicine certification greatly preferred. Willingness to obtain palliative or hospice medicine certification if does not currently possess. Willingness to obtain licensure for multiple states if does not currently possess. Fluent written and spoken English language skills necessary. Experience with case management, telephonically administered care or telemedicine preferred.

Preferred Licenses: Hospice/Palliative Nurse-Cert

Preferred Qualifications:
Hospice and palliative nursing certification, experience administering telephonic care management, multilingual, particularly Spanish.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Grossman School of Medicine's Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $43.39 - $55.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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