Supervisor

The Inventory and Quality Supervisor is responsible for maintaining inventory accuracy, space utilization, continuous improvement, and quality control. Quality Control consists of ensuring compliance with company policies and directives, as well as Standard Operating Procedure adherence within the distribution center.

This position is also responsible for maintaining a perpetual record integrity in distribution to ensure inventory accuracy through the administration of the cycle count program and the thorough analysis and response to miscellaneous issues and receipts. This Supervisor is also responsible for overseeing the functions performed by inventory associates and other such staff. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Inventory

• Implement space utilization plan to meet prescribed cost and service standards.
• Monitors the space layout plan to ensure it continuously meets company standards.
• Implement an effective product locator system and update as necessary.
• Analyzes daily cycle counts and reconciles any discrepancies between physical count and perpetual record.
• Analyzes directed cycle counts and reconciles any discrepancies between physical count and perpetual record.
• Audit the daily error report and make corrections as necessary.
• Analyze and publish monthly data from WMS reports indicating monthly and year-to-date totals of cycle count dollar variances.
• Analyze stock change in/outs transactions on material for validity to the product structure.
• Analyze miscellaneous receipts and issues and take corrective action as appropriate.
• Distribution leader for Physical Inventory.
• Gain complete knowledge of the on-line Inventory Audit Trail to facilitate any research toward corrective action.
• Prepare monthly report signifying major problems and updates on projects or assignments.
• Audit warehouse daily for compliance with safety, security, and quality principles and rules. Maintain a clean, neat, and orderly work area. Promote safety among work crew.
• Transmit e-mails to DSV representatives and clients (when required), write corrective/preventive actions, complete reports for operations manager, follow-up with attendance reports, write counseling memos and write/perform evaluations. All communications must be accurate and professional.
• Conduct daily startup meetings, encouraging associates to provide feedback and work as a team and help with their development (training), coordinate operations with manager to ensure completion of daily objectives, report and discuss any internal or external issues that involve the operation.
• Provide good communication and motivational techniques and ensure all company rules are followed.
• Provide management with information regarding labor/equipment needs to meet customer demands.
• Develop team leaders and ensure that associate expectations are being met. Delegating work and responsibility to subordinates.
• Oversee scheduled shifts and evaluate the work of inventory staff and subordinates.
• Assist with associate relations and training.
• Perform other duties as assigned (In transit report, shipping adjustments, etc.)

Quality

• Maintains compliance to international, industry and customer-specific quality standards.
• Leads and individually performs as needed, the analysis of product/service issues to determine root causes.
• Manages and communicates change control processes to all departments.
• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
• Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008
• Assists in establishment, implementation and evaluation of quality management system metrics.
• Provides guidance and support for customer service and quality departments assisting with problem solving and improvement opportunities.
• Manages customer driven continual improvement roadmaps.
• Develops and conducts training on the quality system and other related topics
• Oversees document control; updating, creating and publishing controlled documents including sending change notifications to affected parties/departments and follows up on the Quality Management System.
• Develops and implements administrative systems including record management, traceability, and trend reporting.

OTHER DUTIES

• Performs other duties as required
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross training matrix activities with the opportunity to improve their knowledge in multiple areas / departments and be able to assist as a backup associate when the need may rise.

SUPERVISORY RESPONSIBILITIES

• Responsible for the inventory leads and associates.
• Ensures training and development of associates related to knowledge of product placement and equipment usage.

• Must have a High school diploma or general education degree (GED).
• 1 year experience working in a logistics/distribution/relevant environment.
• Able to operate MHE

• Basic computer skills
• RF Scanners
• WMS functions

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other Skills

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance
• Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

PREFERRED QUALIFICATIONS

• 1-3 years' experience working in an inventory department
• 1-3 years in a progressive leadership role.

CORE COMPETENCIES

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

The Safety and Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the safety, quality, security, and facility maintenance. The Safety and Quality Supervisor will report to the site General Manager. This role supports local continuous improvement activities, document controls, safety programs, TSA security and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Safety

• Responsible for the overall safety and security of assigned facility, operations and staff for the site.
• Supports and promotes safe practices and environmental commitments in alignment with company commitments, policies, and compliance requirements for the site.
• Maintain positive IFR statistics and other safety metrics for assigned location/operation
• Actively supports and oversees site safety program and committee for the operation in accordance with DSV standards.
• Provides safety training and coaching to site employees to ensure technical competence and regulatory compliance.
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, TSA or any other relevant regulatory agency or organization
• Meet all regulatory chemical reporting requirements for site inventory
• Conduct safety and environmental incident and near-miss investigations, determine root causes, identify corrective actions to prevent re-occurrences and record into appropriate tracking database(s)
• Conduct HSE audits and assessments of on-going operations to measure compliance with regulatory requirements and conformance to company policies

Quality

• Maintains compliance to international, industry and customer-specific quality standards.
• Leads and individually performs as needed, the analysis of product/service issues to determine root causes.
• Manages and communicates change control processes to all departments.
• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
• Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008
• Assists in establishment, implementation and evaluation of quality management system metrics.
• Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.
• Manages customer driven continual improvement roadmaps.
• Develops and conducts training on the quality system and other related topics
• Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.
• Develops and implements administrative systems including record management, traceability, and trend reporting.

Security

• Manage and ensure compliance, as it pertains to the TSA program by means of a partnership with the sites, utilizing interpretation of regulations, education, self-assessments, audits and written improvement plans.
• Manage security systems and security program elements.
• Conduct assessments, reviews and inspections to ensure adherence to corporate polices and standards, regulatory compliance and loss reduction.
• Provide direction and assist site business partners and stakeholders in conducting and coordinating training for general security and TSA compliance programs to ensure objectives are met and sustained.
• Manage and ensure TSA regulatory training and self-assessments, Security Threat Assessments (STA) and ensure that systemic data is up to date and verifiable.
• Conduct monthly meeting with screening vendor to ensure operational excellence and compliance.
• Manage operational efficiency of TSA screening equipment according to TSA Standards.
• Ensure operational compliance with DSV screening SOPs.
• Ensure that security systems are inspected, tested and serviced according to security standards.
• Conduct security audits to ensure compliance with company, governmental regulatory policies, procedures and client contractual agreements.
• Ensure facilities are following DSV Security Standards. (NASS)
• Maintain and or establish professional relationship(s) with industry officials/ law enforcement.
• Promote security awareness coach and provide guidance to employees.
• Perform other security duties as required.

Facility Maintenance

• Accountable for overseeing the upkeep of the facility, security and material handling equipment.
• Schedule regular maintenance to ensure the facility meets regulatory compliance.
• Sets goals to provide continuous improvement for assigned site

Operation & Labor Management

• Actively supports and practices mentoring, succession planning, and management development activities at the site level.

• Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation

Customer Service

• Monitors KPIs (Key Performance Indicators) for respective area of accountability

• Communicates all problems and questions to site leadership and implements solutions to minimize risk.

• Follow all safety procedures.
• Responsible for all equipment, supplies, documents, and materials related to job.
• Responsible for following all DSV policies and procedures.
• Complies with all federal, state, and local regulations.
• Communicates with all levels of staff and the public as appropriate to the job.
• Work overtime as dictated by business whether mandatory or voluntary.

Education & Experience:

• High school diploma of GED is required
• 3 years' experience working in a logistics/distribution/relevant environment
• Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans.
• Knowledge of safety and health management systems and practices.
• Preferred: Prior MHE certification / knowledge of basic MHE operation

Certificates, Licenses, Registrations or Professional Designations

• Able to pass TSA Security Treat Assessment (STA)
• Able to pass Transportation Security Training Requirements and recertify annually.
• Satisfactory completion of a forklift training program

• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate as needed for financials/budgeting

Other Skills

• Strong attention to detail accuracy and accomplish job tasks in a timely manner
• Good organizational and personnel skills
• Good communication skills, written and oral
• Good leadership, supervision, and planning skills
• Able to work flexible schedules, including nights and weekends, as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• 3PL management experience strongly preferred

CORE COMPETENCIES

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement