Case Manager/Outreach Intake Specialist- Hybrid

JOB PURPOSE:

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans. Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.

ESSENTIAL JOB RESPONSIBILITIES:

* Advocate for and facilitate Veterans' access to community resources, housing assistance,

utility assistance, and relevant community services and benefits. Build database of

community resources. Provide referrals to community resources as needed.

* Conduct outreach and networking activities in the community, such as stand-downs, tent

cities, bus stations, shelters, under bridges etc. Provide presentations at various community

groups in assigned counties. Be active in and network at monthly Veteran community

groups. Promote the success and reputation of the Supportive Services for Veteran Families

program.

* Conduct initial eligibility screening of Veterans seeking program assistance and provide

general information/community referrals to Veterans not meeting program eligibility

requirements and/or Veterans not scheduled with a Case Manager due to program capacity.

Complete Intake and Case Management for eligible clients. Evaluate individual and family

needs. Complete service plan with Veteran including housing and other related needs.

Coordinate and monitor services, including comprehensive tracking of Veteran activities in

relation to service plan and Housing Inspections. Document detailed case notes, daily;

maintain comprehensive client files as per Policies and Procedures.

* Staff case load regularly with Lead Case Manager. Coordinate regularly with LOIS to review

outreach plan, Outreach Log, Call Log, etc. Prepare reports as requested by Lead Outreach

and Intake Specialist, Program Director or Site Coordinator, and provide on-going program

evaluation and recommendations.

* Other duties as assigned.

* Demonstrate Exceptional customer service, in Everything you do, by placing the child,

family, Veteran or client first to support our mission to "Empower people to build better

lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology or related field required.

EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a

customer service focused environment. Experience with homeless, low income, veterans & their

families a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in

the employer's sole discretion.

LICENSES: Driver's License with clear record. LMSW, LBSW, LMFT preferred.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 50% travel within

assigned counties.

OTHER: Must be available and willing to travel to various locations and with such frequency as the

business need dictates. Must be available and willing to work nights, weekends and holidays as

required to meet business needs. Must not pose a direct threat or significant risk of substantial

harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.