User Acceptance Testing (UAT) Manager
 American Red Cross | |
paid holidays, 401(k), remote work
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 United States, D.C., Washington | |
| 430 17th Street Northwest (Show on map) | |
 Jun 04, 2025 | |
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description: WHY CHOOSE US?Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.WHAT YOU NEED TO KNOW ABOUT THE JOB:The American Red Cross is seeking a dynamic and experienced User Acceptance Testing (UAT) Manager to join our enterprise digital strategy and marketing team. This role is crucial in supporting applications and UX that help deliver the American Red Cross's mission through public-facing applications at redcross.org and RedCrossBlood.org. The UAT Manager will lead a team of three testers and actively participate in testing activities.The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):Leadership and Management:* Lead and manage a team of three UAT testers, providing guidance, mentorship, and performance evaluations.* Develop, implement, and maintain UAT strategies, policies, and procedures that align with industry best practices and ensure high-quality testing standards.* Coordinate the planning, monitoring, and control of testing activities, ensuring alignment with project timelines, objectives, and goals.* Collaborate with stakeholders (project managers, developers, business analysts) to develop test objectives, strategies, and plans that meet project needs.* Work closely with scrum teams representing diverse lines of business (LOBs) to ensure seamless integration and alignment of testing activities.* Estimate testing efforts, allocate resources effectively, and work with management to secure necessary support for the testing process.* Foster a collaborative, high-performance team environment, promoting continuous learning and professional development.* Provide regular status updates to senior management on testing progress, challenges, and outcomes, via detailed reports and presentations.Testing Execution:* Support the three LOB UAT leads in their testing activities while also performing these tasks independently as needed.* Understand, document, and communicate testing requirements clearly to the team and stakeholders to ensure clarity and alignment.* Provide accurate test estimates and create, review, and execute test cases that provide comprehensive coverage of all functional and non-functional scenarios.* Ensure proper configuration management, maintain traceability of tests, and keep accurate records throughout the testing process.* Manage the test environment by ensuring it is correctly configured before test execution and is maintained throughout the testing phase.* Schedule tests, monitor progress, measure results, and control the quality of the product to ensure defects are identified and managed.* Adapt test plans as needed based on evolving conditions and project requirements, ensuring the testing process remains agile and effective.* Create detailed summary reports on test status, highlighting key findings, issues, and recommendations for improvements.Technical Expertise:* Provide technical assistance in identifying, evaluating, and resolving complex test problems, using industry best practices and available testing tools.* Utilize expertise in Adobe Experience Manager (AEM) for content publishing, reuse, and syndication processes to support the testing and quality assurance efforts.* Ensure a solid understanding of page layout and composition principles to ensure content accuracy during UAT testing.* Apply knowledge of JavaScript, Python, HTML, CSS, JS frameworks, and JSON to address issues that arise in test cases or test environments.* Utilize collaboration tools (e.g., Atlassian products, BrowserStack) to facilitate smooth communication, issue tracking, and environment management.* Utilize intermediate knowledge of integrations with other Adobe Experience Cloud products to evaluate system interactions and overall user experience.Quality Assurance and Process Improvement:* Develop and maintain comprehensive quality assurance standards, processes, and best practices to ensure continuous improvement in testing outcomes.* Ensure the creation, execution, and ongoing optimization of test plans, scripts, and quality assurance activities throughout the project lifecycle.* Elevate defects and issues to management and test leads for review and timely resolution, minimizing project risk and delays.* Analyze defects, compare them against requirements, and identify gaps, making recommendations for process improvements and system enhancements.* Participate in production validation activities to ensure accurate and smooth migration of code to the production environment.* Provide operational support by researching, developing, and communicating solutions to complex testing issues, ensuring minimal disruption to project timelines.* Participate in various project activities, including task prioritization, schedule development, planning, and issue resolution to keep the project on track.Additional Tasks:* Focus on key projects including method of payment implementations; consent and cookie management; and a large-scale digital transformation project.* Ensure compliance with accessibility standards (e.g., WCAG, ADA) during User Acceptance Testing to guarantee that the digital product is usable by all users, including those with disabilities.* Coordinate with the broader project team to align testing processes within Agile and SAFe frameworks, ensuring that iterative development cycles and program increments are adhered to.* Facilitate ongoing communication with stakeholders to ensure the project's objectives and requirements are clearly understood and met.Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units.Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.WHAT YOU NEED TO SUCCEED (required/minimum qualifications):* Bachelor's degree in marketing, computer science, information technology, engineering or related field.* 7-10 years of experience in user acceptance testing (UAT) ideally within a commerce or content publishing environment.* 5-7 years of proven experience in leading and managing a team of testers with strong leadership skills.* Proven ability to manage UAT processes within Agile frameworks. Agile certification or formal training is highly desirable.* Experience conducting User Acceptance Testing with a focus on accessibility standards (e.g., WCAG).* Experience in software quality assurance or systems/application testing.* Experience with Adobe Experience Manager is necessary.* Excellent verbal/written communication skills; customer relationship building skills.* Ability to adapt/work effectively with various stakeholders in challenging situations.* Desire to participate in/help build a team-oriented environment.* Knowledge of Red Cross structure/operations is preferred.WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):* Understanding of JavaScript/Python/HTML/CSS/JS Frameworks/JSON* Intermediate knowledge of integrations/interactions with other Adobe Experience Cloud products* Experience with Adobe Target testing/optimization tool* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).+++++++++++++++++++++++++++++PAY INFORMATION:The annual salary range for this position is $100K - $135KK. We do not offer an annual bonus for this role.Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.BENEFITS FOR YOU:As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:* Medical, Dental Vision plans* Health Spending Accounts & Flexible Spending Accounts* PTO: Starting at 19 days a year; based on type of job and tenure* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays* 401K with up to 6% match* Paid Family Leave* Employee Assistance* Disability and Insurance: Short + Long Term* Service Awards and recognition*LI-EH1IND123 Apply now! Joining our team will provide you with the opportunity to make your career a force for good!The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights | |