Sr Business Services Program Manager

• The Sr. Business Services Program Manager is responsible for all aspects of program(s) and project management for highly complex, highly visible Tech Ops programs related to organizational health and resilience, department planning, and organizational alignment toward achieving strategic goals. The Sr. Program Manager is the expert on the program(s)/initiative(s) over the life of the program(s)/initiative(s), accountable for day-to-day work activities, decisions, driving progress, and resolving issues.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Partners with Tech Ops Senior Leadership and other Departments to lead established Tech Ops programs, including Emergency Response, Risk Management, and Just Culture, as well as establishes new programs, initiatives, and organizational standards/norms that drive improved performance, adaptability, engagement, and long-term success.
• Defines and drives complex plans including scope, budget and schedule for multiple, simultaneous, programs/initiatives and department campaigns
• Executes tasks defined in the program plan to achieve program goals using standard program and project management methodologies
• Works as the program leader; managing multiple project work streams, driving analysis, recommendations, decisions and delivery
• Validates and helps develop business cases with stakeholders
• Establishes and leads teams of various departments and functions, and vendors in developing strategy, project plans, business cases, and overall program health plans
• Proactively monitors program risks, issues, and scope, ensuring the appropriate level of priority, visibility, alignment, communication and escalation
• Initiates overall communication strategy and leads meetings and presentations to Sr. Leadership
• Responsible for program Leadership of Sr. Project Managers, Project Managers, Specialists, the Business Services Tech Data Consultant, and other Team members
• Ensures appropriate formal governance processes are followed for programs and projects
• Synthesizes communication for all levels of Leadership, including Sr. Leaders, Executives, and Sr. Executives
• Gains buy-in for program goals and lead others through decision-making with challenging and diverse Customer groups
• Is a champion for change and process improvements to streamline and improve process effectiveness and efficiencies
• Builds and nurtures relationships with Partners and Senior Leadership at all levels, and makes sound recommendations to program Leadership, while providing support and guidance for business, operational and Technology dependent programs
• May perform other job duties as directed by Employee's Leaders

• Expert knowledge of program and project processes, problem management tools and procedures
• Skilled in effective verbal and written communication to audiences of all levels, and is exceptionally skilled in narrating strategic vision and tactical plans (specifically well-executed PowerPoint decks)
• Skilled in using MS Project, Visio, and the entire Microsoft Office Suite
• Ability to evaluate pros and cons, risks and benefits of varied options within assignment(s)
• Ability to proactively drive conversations with Sr. Leadership at all levels up to and including the CEO, and influence program stakeholders at all levels, and across a diverse set of Customer groups
• Ability to demonstrate strong financial acumen to interpret and communicate corporate financial analyses and financial statements
• Ability to work well with others as part of a team and be able to manage and influence others, who are not direct reports, to provide specific results
• Ability to resolve conflicts and foster a collaborative team environment
• Ability to contend with the range and complexity of large business problems
• Ability to connect seemingly unrelated ideas, events, and circumstances to find solutions to problems related to assignment(s)
• Ability to demonstrate a work style that projects confidence and authority while maintaining composure, tailoring communication and influence tactics based on situational awareness

• Required: High School Diploma or GED

• Expert level experience, expansive and far reaching knowledge in:
  • Program/Project management, driving and delivering complex programs or projects
  • Financial/operational analysis
  • Developing business cases

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Moderate travel, including international, as required by assignment(s)
• Willingness and flexibility to work extended hours, if necessary, to meet assignment deadlines

Pay & Benefits:

Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.