Security Analyst

TEKsystems
$15.00 - $16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Franklin Lakes
Jun 05, 2025
Top Skills' Details ** 3 or more years of technical customer support experience; Help Desk, Policy/Abuse or IP Security experience preferred.* * Experience with large scale IP network and ISP is a plus. * Proficient in Microsoft Word, Outlook, Excel, Access, and modern browsers. Knowledge of virus/malware, phishing, identity theft and other risks to the security & privacy of customers, including common attack vectors and best practices designed to combat such threats. Experience with consumer level firewalls, anti-virus software and ping utilities. * Experience utilizing NMAP, Nessus, and Telnet. * Experience with ACL-Based Firewalls, utilities, and associated hardware configurations. * 2 or more years experience with Remedy, Support Magic, or equivalent ticketing software. * Ability to grasp new technologies quickly and be willing to learn new desktop applications and web interfaces. * Receptive to observing, processing, and discussing information and media that may be offensive in nature as it relates to Customer Security Assurance. * Proven analytical & problem-solving ability * Excellent oral/written communication and inter-personal skills. Description Looking for those in early stages of pursuing a cybersecurity career; looking to grow their career and stay in this role long term. Needs to have networking awareness MUST have customer service skills - they will be speaking with customers who may be upset (i.e. dealing with fraud, identity theft, phone taken over by a bad actor, etc) so they need to be able to handle these conversations professionally and with tact Needs to have knowledge of SPAM, email, Phising, Vishing, etc Candidates must be engaged and committed to the role Must have a degree of professionalism and do the work in a professional environment In this role, contractors will receive tickets to work that will involve calling a customer for resolution. Training is involved; 1st week will onboard with the training resources (learning things like email etiquette, set up rules, intro to the team, etc) Then they will start to learn about identity theft Depending on how that goes, additional trainings may be added (i.e. payment fraud) There are scorecards for productivity. Contractors will start to be held accountable the 2nd month These scorecards can be accessed daily Volume of tickets varies 25-60 per day Type of person who does well here usually is someone pursuing a cybersecurity career. Also someone learning about this on their own and has a passion for cybersecurity knowledge. Shift work between 9a-9p EST can sit anywhere within the US typically contractors are working the 9a-6p EST shift Skills security, information security, cyber security As a member of CSA the Network Surveillance Technician is responsible for mentoring junior members of the Customer Security Assurance staff the review of trouble tickets and crafting procedural documentation suitable for customer interaction. The candidate will also act as a liaison with internal teams and outside agencies including other Internet service providers to identify and resolve customer Security Abuse and Fraud related issues. In addition the Customer Security Assurance Technician will be responsible for identifying processing and resolving all related Customer Security Assurance incidents and violations of the Acceptable Use Policy AUP and subscriber agreement and create reports supporting the business practice. Overtime will be required on an as needed basis. - Serve as resource/mentor to other members of the Customer Security Assurance Technician staff by providing on the job training and consultation on current and changing procedures. - Assist CSA leadership in the compiling of reports on incoming requests to Customer Security Assurance and team productivity. - Produce informational documentation suitable for customer interaction. - Serve as interface / coordinator between Customer Security Assurance and external organizations such as other Internet Service Providers to resolve large-scale abuse issues with minimal operational impact. - Draft procedural documentation for customer service departments inv Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 6, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.