Care Experience Consultant (Genesys)

General Summary:

Looking for a dynamic Care Experience Consultant to join our team and become the driving force behind unparalleled patient, family, and consumer journeys. If you thrive on proactive problem-solving, love inspiring change, and believe that every interaction is an opportunity to make a difference, then this is your chance to shine!

At [Organization Name], we're committed to exceeding expectations and setting new benchmarks in healthcare. You'll be instrumental in shaping how our patients and their loved ones feel, working hand-in-hand with our incredible leadership, physicians, and staff to embed a culture of service excellence at every level.

What You'll Do & Why It Matters:

As our Care Experience Consultant, you won't just solve problems - you'll anticipate them! You'll be a trusted advisor, a change agent, and a dedicated coach, making a tangible impact on satisfaction scores and, more importantly, on lives.

• Be a Catalyst for Change: You'll lead impactful initiatives, guiding large groups through exciting process changes that elevate the entire patient experience.
• Coach & Empower Leaders: Provide expert, one-on-one consultation to all levels of leadership, helping them identify best practices and craft strategies that wow our patients and families.
• Deep Dive into Data: Unleash your analytical skills to uncover trends, identify key opportunities, and translate data into actionable insights that drive continuous improvement.
• Cultivate a Culture of Care: Educate and inspire managers and staff on critical topics like compassionate communication, effective complaint resolution, and service excellence benchmarks.
• Champion Best Practices: Be the go-to expert for cutting-edge experience strategies, bringing innovative ideas and techniques to the forefront.
• Facilitate Harmony: Skillfully navigate and resolve patient concerns, collaborating closely with clinical and non-clinical teams to ensure a smooth, equitable process.
• Build Bridges: Work seamlessly with various departments (Quality/Risk, Finance, HR, etc.) to ensure a holistic approach to patient well-being and organizational success.
• Shape Our Future: Contribute to critical surveys and improvement initiatives that enhance our reputation, create loyal customers, and generate positive word-of-mouth.
• Grow & Evolve: Continuously expand your own expertise in the professional field, staying ahead of trends and ensuring we're always at the forefront of exceptional care experiences.
• Uphold Our Values: Ensure every interaction reflects our commitment to kindness, respect, teamwork, and integrity.

We're Looking For Someone Who Is:

• A natural communicator with a knack for building rapport and trust.
• Proactive, innovative, and eager to drive meaningful change.
• Analytically minded, able to translate data into compelling narratives.
• A compassionate problem-solver with a strong sense of empathy.
• Resilient and adaptable, thriving in a dynamic healthcare environment.

If you're ready to make a significant difference in how our organization delivers care and truly enhance the human experience, we want to hear from you!

Apply today and help us create unforgettable moments of care!