Sr Billing Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Sr Billing Manager to join our shared services team.

We are seeking a highly organized and experienced Senior Billing Manager to oversee and optimize the billing operations of our fire, security, and integration systems business. This role is critical in ensuring accurate and timely billing for installation projects, service contracts, and recurring monitoring fees. The ideal candidate will bring a strong understanding of project-based billing, customer contracts, and industry-specific compliance requirements.

Primary Responsibilities:

• Oversee the end-to-end billing process, ensuring accuracy, timeliness, and compliance with internal policies and external regulations.
• Manage, coach, and develop a billing team, including assigning tasks, setting performance goals, and providing ongoing feedback.
• Partner with sales, customer success, legal, and finance to resolve billing discrepancies and support customer satisfaction.
• Ensure compliance with GAAP and any other applicable revenue recognition standards.
• Review and understand complex customer contracts and billing arrangements to ensure proper invoicing terms.
• Monitor and report on key billing metrics (e.g., billing cycle time, error rates, aging reports).
• Identify opportunities for process improvement and lead automation initiatives to scale operations efficiently.
• Coordinate with IT and finance systems teams to enhance billing systems (e.g., MicroSoft Business Central, NetSuite, Salesforce, Zuora, etc.).
• Support audits (internal and external) with billing and revenue-related documentation.
• Ensure billing processes align with organizational goals and SOX compliance where applicable.

Basic Qualifications:

• Bachelor's degree in Accounting, Finance, or related field
• 5+ years of progressive billing or revenue operations experience, with at least 2 years in a managerial or leadership role.
• Strong understanding of billing systems and ERP platforms (Microsoft Business Central, NetSuite, SAP, Oracle, etc.).
• Familiarity with SaaS billing, AIA billing, or subscription billing preferred.
• Excellent leadership, organizational, and communication skills.
• High attention to detail with the ability to analyze and resolve complex billing issues.
• Strong project management skills and ability to drive change in a fast-paced environment.

Preferred Qualifications:

• Experience in a high-growth or technology company.
• Working knowledge of ASC 606 and revenue recognition principles.
• Experience leading system implementations or upgrades.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.