Global Security Operations Center Specialist

Company Overview

Group/Division

Job Description/Preferred Qualifications

The Global Security Operations Center (GSOC) Specialist is responsible for developing and managing GSOC operations to ensure the safety and security of the organization's assets, employees, and visitors. This role involves overseeing a team of security professionals, integrating intelligence from various sources to enhance response capabilities, and implementing robust security protocols and procedures. The GSOC Specialist conducts regular risk assessments, oversees security technologies, and ensures compliance with relevant regulations. Reporting to the Manager of Global Security Operations and Systems, the GSOC Specialist collaborates with other departments to maintain a cohesive approach to security and risk management. Applicants must possess technical expertise and key concepts necessary to operate a security operations center effectively

Key Responsibilities

• Oversee and develop a team of security professionals and onsite incident responders for the respective facilities

• Provide ongoing coaching, mentorship, and performance feedback to foster a high-performing team

• Oversees the investigation and response to security/safety incidents, coordinating across departments as necessary, and ensuring timely and accurate communication with affected clients

• Develop, maintain, and assist with implementing a global SOC design standards program to ensure all locations maintain the same dynamics

• Liaison with the Security Systems team to facilitate enhancements and maintain uptime objectives

• Identify, establish and manage an internal user-friendly global security repository that provides all GSOC with the same information

• Present incident findings, root cause analyses, and remediation recommendations

• Track and report on key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of GSOC activities and identify areas for improvement

• Should have security access control and video management systems knowledge

• Ability to travel domestically or internationally as needed (5% to 10% or less travel commitment)

• Be flexible with work hours in order to communicate with individuals from different time zones

• Knowledge in the areas of emergency/disaster management, physical security, critical incident stress management, risk management and business resiliency, experience with emergency procedure protocols and regulatory interfaces

• Being able to work under stressful circumstances but still maintaining a level of calmness while dealing with emergency situations

• Leads initiatives to improve service capabilities, quality assurance initiatives, and tool/process migrations, integrations, and automation

• Maintains, develops and documents GSOC playbooks for consistent, high-quality SOC operations, ensuring regular updates to reflect industry best practices and latest threats

• Ensure 24/7 coverage for global support of incidents, travel restrictions/incidents, threats, emergency response, and communication

Minimum Qualifications

• Associate's degree OR minimum of 7 years of experience in a Security Operations Center (SOC), preferably at a global level
• At least 2 years of experience in an indirect leadership and or mentorship.
• ASIS Certifications are highly preferred
• Experience in security technologies including Access Control Systems as well as CCTV systems
• Proven ability to manage time effectively and meet deadlines
• Strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced and occasionally stressful environment
• Proficient in project management
• Skilled in managing crises and providing frontline leadership in coordinating responses
• Ability to quickly adapt and address high-priority issues.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.