New

Customer Operations Sr Specialist (Hybrid)

Securian
parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, Minnesota, Saint Paul
Jun 06, 2025
Overview: The Customer Operations Sr. Specialist role provides administration support during Employee Benefits Solutions (EBS) new client implementations and other types of client projects, helping clients understand and implement administrative processes (ex. enrollment, beneficiary management, ongoing contract changes, loss of eligibility and billing) that will meet or exceed their objectives. Key initiatives include new technology implementations for new and existing clients and plan design related projects. Responsibilities Include but not limited to: Partner directly with EBS Account Executives, clients and their benefits administrators to identify potential issues and provide solutions for effective administration to achieve clients' goals. This applies to both new client implementations and on-going administration of clients' plans. Lead administrative systems set-up needed for any home office administered processes and work with other internal teams to ensure clients' products are implemented and systems are set up correctly. Partner closely with other solutions group teams, Enterprise Technology, and other areas within EBS Admin. and SBS to provide support, input or recommendations to their work. Monitor and respond to messages received through team inbox. Utilize product knowledge for Group Life and Supplemental Health products to support administrative needs. Support project leaders by providing contingency plans to keep tasks on track during implementation, and ensure deadlines are met for go-live dates. Understand complex, varying TPA capabilities and proactively identify potential issues during implementation projects. Identify resources to create requirements. Consult as needed with internal and external partners until project goals are accomplished. Qualifications: Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. Identifies key issues and patterns from partial or conflicting data, considering wider implications beyond the immediate problem. Customer service-oriented. Comfortable and confident presenting to different groups of people. Acts as an information resource for colleagues with less experience. #LI-Hybrid This role requires 1 day onsite each week (typically Wednesdays) and for moments that matter. The estimated base pay range for this job is:* Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here