New 
Help Desk Technician
 TEKsystems | |
$18.00 - $21.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Wisconsin, Madison | |
 Jun 07, 2025 | |
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This position involves providing technical support and account management services to both internal staff and external users. Key responsibilities include assisting users with login issues, managing user accounts, and offering first- and second-level support for hardware, software, and network-related problems.
*Typical tasks include:* * Verifying user identities and helping with password resets or account unlocks * Guiding users through self-service tools for future account recovery * Escalating issues to other teams when necessary * Documenting support interactions in a ticketing system * Troubleshooting and resolving issues with computers, software, and connectivity * Managing and deploying laptops and desktops * Handling software installation and service requests * Using tools to manage user accounts and ensure security The role involves working with common software and tools such as Windows 10/11, Microsoft Office 365, Active Directory, Adobe products, VPNs, and multi-factor authentication systems. This position works hybrid, requring one day per week in office in Madison, WI. *Required skills:* * Experience providing IT support in a professional environment (6+ months) * Familiarity with Microsoft Office * Experience managing user accounts and access *Pay and Benefits* The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Madison,WI. *Application Deadline* This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |