Workplace Services Specialist III

Job Type:

We are seeing a Workplace Services Specialist III to provide support for the daily operations of the Workplace Services organization. With direction, this position provides excellent customer service support through JIRA work order system as well as through daily interaction with customers and stakeholders. Completes daily work assignments and follows work processes as identified. This position is 100% on site.

May perform any or all of the following duties:

• Daily monitoring of activity in the Facilities work order system, to include entering, updating, and closing work orders

• Inspect office space daily and submit work orders to the landlord for issues

• Prepare workspaces for employees by inspecting, cleaning, reconfiguring as needed, hanging items on walls, moving bins, and performing other tasks as needed

• Inspect and restock common areas such as pantries, copy rooms and conference areas

• Work collaboratively with support staff across sites to develop, maintain and document processes

• Set up meeting spaces for events and reconfigure furniture

• Assist with management of flexible workspace

• Support transportation demand incentives

• Support the operations of flexible workspace and visitor services

• Escort vendors through space as needed

• Assist with mailroom duties including the delivery of large items and packages

• Work effectively in a dynamic team environment to solve problems and back up others

• Use PowerPoint and Excel to create and maintain department metrics

• Create, update, and maintain various spreadsheets and databases as needed

• Work collaboratively with colleagues and support staff across sites to troubleshoot issues

• Other duties as assigned

Qualifications

• PC computer knowledge and experience with Microsoft Word, PowerPoint, Outlook , Teams and Excel required

• Effective interpersonal and organizational skills required

• Excellent written and verbal communication skills required

Experience
A minimum of 3 years relevant experience required.

Education
High school diploma

Security Clearance
The ability to obtain and maintain a U.S. government security clearance is required.

Salary Range: $47,100-$68,100

RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.This position is overtime eligible. Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more.

Location
Washington, DC (Arlington, VA)

Equal Opportunity Employer