IT Support Technician 1

The hours for this position are:

Monday - Friday: 8:00 AM - 6:15 PM

Saturdays: (Occasional) from 8:45 AM - 12:15 PM

Role

Provides superb customer service and technical support to ensure the smooth and effective operation of the organization's information technology systems. Assists with configuring and deploying hardware and software and solves technical issues as they arise. This entry-level service desk position takes direction from senior staff and management for day-to-day activities.

Essential Functions & Responsibilities

• Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
• Responsible for front-line phone, email, and service desk support ticket requests for phone, network, workstations, software, and other systems
• Assists with hardware maintenance, upgrades, troubleshooting, repair, workstation deployment, and decommissioning, sometimes involving travel to remote branches
• Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues
• Assists with internal documentation of procedures and solutions
• Assures prompt response and resolution of member support requests in accordance with established service level expectations
• Continuous professional growth and strives to acquire new skills through mentorship and training
• Ensures all hardware and software is properly secured, up to date, and scanned for security vulnerabilities prior to deployment
• Ensures all end-user devices with admin configuration access (remote) are password protected using the minimum password requirements. (Printers, Kiosks, etc.)
• Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required
• Completes established goals, daily tasks, and project deliverables on time and to specification
• Performs Service Center visits to deploy, update, or maintain equipment

Education

• High School Diploma or GED
• Completion of a specialized course of study at a business or trade school OR
• Extensive in-house training or apprenticeship program
  
  

Experience

• 0 - 2 years of similar or related experience

Other Skills

• Attention to Detail
• Collaboration and Teamwork
• Communication
• Computer Troubleshooting
• General Office Software
• Problem Solving
• Technical Support
• Ticketing/Tracking
• Time Management and Organization
• User Administration

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

EOE/AA including Veterans and Disabled