Fraud Program Manager, Corporate Investigations

Location:

Job Profile Summary

Directs and execute on efforts to mature, standardize, and modernize work processes, procedures, and technology for ESS Corporate Investigations. Understand the vision, needs, and regulatory expectations for the organization and actively works to appropriately align all elements to expectations. Develops project scope and level of details requires to ensure success, providing project oversight and validating judgment in partnership with technical and functional partners and leadership. Oversees and directs the creation and ongoing performance and execution of an operational work triage function. Coaches and supports development for direct report(s).

Essential Job Functions

* Leads one or more Corporate Investigation projects in a fast-paced, dynamic environment, which may include directing third party resources as well as virtual teams. Must be familiar with system scope and project objectives, organizational change management methodologies and techniques, as well as the role and function of each team member to effectively coordinate the activities of the team.

* Develops and grows partnerships and foster relationships with senior functional managers and their management teams to prioritize projects and set/ receive direction to achieve business objectives.

* Supports business case development; performs project registration/consolidation/prioritization as required; creates funding plan; and administers project pipeline checkpoints to drive delivery and mitigate/resolve bottlenecks.

* Defines and manages project scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders.

* Develops integrated project plan; identifies and manages project dependencies and critical paths; and tracks/reports project milestones as well as status.

* Identifies, tracks, escalates and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/ mitigating actions.

* Tailors methods and metrics; administers configuration management/version control; adheres to project policies/ standards; performs project assessments; coach/ mentors teams; and manages deliverable reviews and sign-offs

* Supports communication planning, execution and reporting with project team members; liaises with key stakeholders

* Supports development of change management planning, design and implementation including communication and training.

* Manages documentation and the knowledge transfer to the "business as usual" functions; conducts "lesson-learned" reviews.

Required Qualifications:

• Education/Certifications: Bachelor's Degree or equivalent work experience required. Knowledge and experience in fraud operations in the financial services industry a plus.
• Experience: Five or more years of increasingly complex project and process related management experience required.

Competencies and Skills:

* Demonstrates critical thinking, problem solving and conflict management skills; ability to "connect the dots"

* Assesses and coaches to strengths and developmental needs of direct reports. Shares knowledge, insights, and experiences to help others develop.

* Thinks, plans, and executes on multiple levels.

* Organized, self-disciplined, leads others towards common outcomes and strategy execution.

* Credible leader with established reputation for presenting and gaining support for ideas/solutions.

* Proven demonstration of Key leadership competencies.

* Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary.

* Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities.

* Takes the initiative to understand the business impacted by the project, current, trends and information that could impact the business and organization.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $90,000 to $130,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.