Sr. Customer Care Advocate I

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. We are looking for a Sr. Customer Care Advocate I to join our Customer Service team in Fort Worth, TX. As a Sr. Customer Care Advocate I, you are responsible for establishing exceptional Customer Service that includes post-sale technical and/or non-technical customer service support across multiple sub-families for the business.

In this role, a typical day will include:

• Provide professional and efficient customer service to Alcon Customers, Consumers, Sales Force, and Internal Alcon Departments by managing purchase orders, corrective transactions, product management activities, and other transactions and inquiries

• Support Alcon's Digital Transformation by embracing and promoting change through digital product adoption with Alcon Customers and Sales Force

• Transform Alcon Customer Service and our future ways of working, through the adoption and administration of our strategic campaign initiatives.

• Advocate for an effortless customer experience by ensuring first contact resolution is established with customer interactions

• Partner effectively within a highly dynamic and ever-evolving team ecosystem.

• Adapt swiftly and respond effectively to evolving processes and procedures by incorporating new product line knowledge, and professionally working in the grey to manage sensitive occurrences

• Contribute and help define relevant functional and cross-functional processes: including handoffs and ownerships

• Cultivate proposals for continuous improvement through active engagement and creation of system enhancements

Key Requirements/Minimum Qualifications

• High School Diploma or equivalent

• The ability to fluently read, write, understand, and communicate in English

• 3 years of Relevant Experience

• Proficient in MS Office Suite

• Work hours: Varied on-site and in office daytime hours Monday-Friday

• Travel Requirements: N/A

• Relocation assistance: No

• Sponsorship available: No

How you can thrive at Alcon:

• See your career like never before with focused growth and development opportunities.

• Join Alcon's mission and provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career.

• Alcon provides robust benefits package including health, life, retirement, PTO for hourly associates, and much more.

Preferred Experience and Qualifications:

• Previous experience within large enterprise settings

• General technical and analytical competencies

• Higher Education Experience Preferred, i.e. university, college, technical and vocational school

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.