Sales Support Specialist

Location:

IN PARTICULAR YOU:

• Demonstrates and aligns with Airgas Safety Pledge and 12 Life Saving Rules.

• Exemplifies, promotes and develops safe work behaviors.

• Ensures all applicable regulatory (OSHA, FDA, DOT, EPA) requirements are met and applicable training and recordkeeping is performed to meet departmental and location deadlines.

• Maintains compliance with all Standard Operating Procedures, SMS and ISO requirements and any and all associated paperwork.

• Essential Functions:

• Provides support to the Sales Specialists across the District by performing duties such as processing orders, establishing new accounts and resolving customer issues and/or complaints.

• Open new accounts for branches within the district as well as oversee new accounts set up by other departments to ensure accuracy.

• Provides back-up for Branch Administrator and branch support with day to day tasks and vacation coverage, as needed.

• Conducts physical and internal audits

• Submit pricing on new customer accounts and work with District Manager on price increases for current customers

• Works directly with customers on issues related to billing, cylinder balances, and credits.

• Provides support with accounts receivable collections

• Provides support for the purchase order process for hardgood orders throughout the district.

• Supports branches to order resale cylinders, PPE, and other supplies needed by the branches within the district.

• Supports branches with monthly physical inventory research for hardgoods and cylinders, as needed.

• Supports branches with medical license and delivery blocks

• Supports District Manager on special projects that require data research from SAP or collecting information from the sales team, scheduling training, meetings, or travel arrangements.

• Provide training for administrators, branch managers, and new sales support specialists.

• *Protects the operation of the company by keeping financial, production, sales and marketing information and plans confidential.

• Works with and supports the District Managers and Sales Specialists to ensure that the commitment to excellence is carried out throughout the customer experience

• * Other duties and projects as assigned.

ADDITIONAL RESPONSIBILITIES:

• May operate forklift and other equipment.

• May provide back-up coverage for the TGM position.

• May fill cylinders throughout the District (medical districts only)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Demonstrated ability as a highly motivated individual who performs exceptionally well in a Sales Support Specialist capacity.

* Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail.

* Ability to work independently and under some pressure to meet deadlines.

* Must be able to work with a wide variety of people with different personalities and backgrounds.

* Ability to read and comprehend safety data sheets.

* Ability to follow instructions and procedures.

EDUCATION and/or EXPERIENCE:

* 3+ years of exceptionally strong Customer Service Skills

* 2 or 4 year degree in Business, Customer Relations or equivalent work experience * SAP experience a plus

COMPUTER SKILLS:

* Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) preferred

* SAP experience a plus

TRAVEL REQUIREMENTS:

* Frequent travel throughout the Medical Sales District (up to 75%) required

COMMUNICATION and/or CRITICAL THINKING SKILLS:

* Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

* Ability to write routine business reports and business correspondence in English.

* Ability to effectively present information and respond to questions from employees and/or customers.

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

* Ability to read and interpret documents such as safety rules and safety data sheets using the English language.

MATHEMATICAL SKILLS:

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, REGISTRATIONS:

* None

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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