IT Demand Management Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Demand Management Professional

Location(s): Orlando, FL

• Collaborate with stakeholders to understand business needs and gather detailed requirements for projects.
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements.
• Create comprehensive documentation, including business requirements documents, functional specifications, user stories, and process documentation.
• Analyze technical systems and processes to identify areas for improvement and ensure that solutions align with business objectives.
• Work with technical teams to design solutions that meet business requirements, including system architecture and integration points.
• Analyze data to support decision-making and identify patterns.
• Develop test cases and participate in testing activities to ensure that solutions meet business requirements and function as intended.
• Assist in the change management process by helping stakeholders understand and adapt to new systems or processes.
• Support project management activities, including tracking progress, managing timelines, and ensuring deliverables are met.
• Provide training and support to end-users to ensure they understand and can effectively use new systems or processes.
• Deliver weekly updates on completed work, planned tasks, and any challenges or roadblocks; prepare status reports to track progress.
• Set up and manage basic Power BI dashboards for transparent status and task tracking.
• Proactively engage with stakeholders to confirm tasks.
• Prepare agendas and schedule status meetings with key team members.

• Collaborative - Actively listens to and understands issues before confidently presenting alternative solutions.
• Clear and concise communicator. Excellent communication skills, both written and verbal.
• Analytics and Results-oriented - Ability to analyze complex situations and find solutions; ability to break down complexities into concrete tasks and activities.
• Initiative - self-motivated, detail-oriented and willing to act proactively and go the extra mile to provide a quality product.
• Quality orientation - a quick learner who gets things done at the highest level of quality and impact and effectively aligns activities and resources to achieve goals in changing parameters. Detail-oriented with a focus on accuracy and quality of work.
• Able to coordinate tasks performed by cross-functional teams and work effectively with cross-cultural and remote teams.
• Assertive with ability to lead individuals with more business knowledge than herself/himself (e.g., pushing back to minimize scope creep). Ability to negotiate and resolve conflicts effectively.
• Organized - Skilled in prioritizing tasks and managing multiple responsibilities.

• 8+ years' experience with requirements gathering and writing technical business requirements documents in a corporate environment.
• Proficient in Power BI with the ability to conduct data analysis.
• Proficient in Power Automate with the ability to create and implement simple automated workflows.
• Strong documentation and note-taking skills.
• Excellent Excel skills (e.g., advanced formulas, pivot tables and basic Power Query skills).
• Critical thinker with strong organizational skills and the ability to prioritize tasks and meet deadlines.
• Associate's degree or Bachelor's degree required.

• Experience with SharePoint.
• Finance or accounting background.
• Knowledge of LEAN/Six Sigma Concepts.
• Experience with JIRA (or willing to learn).