MGB RCO Learning & Development Specialist

Position Summary

The Learning and Development Specialist is a key member of the MGB Revenue Cycle Operations (RCO) Quality, Learning & Development team, responsible for designing, developing, delivering, and evaluating training programs that enhance employee performance and support organizational goals. This role is central to fostering a culture of respect for experiential learning, where continuous improvement and professional growth are championed through innovative and engaging learning experiences.

Key Responsibilities

• Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives.
• Design and develop a variety of training materials, including instructor-led courses, e-learning modules, job aids, and performance support tools.
• Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant, and aligned with industry best practices.
• Facilitate training sessions using diverse delivery methods such as classroom instruction, virtual learning, workshops, and on-the-job coaching.
• Promote active learning through interactive activities, discussions, and real-world application exercises.
• Provide individualized coaching and feedback to learners, supporting knowledge retention and skill application.
• Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.

Preferred Qualifications

• Bachelor's degree in a related field.
• 1-3 years' experience analyzing data to identify trends preferred
• 3-5 years of experience in designing curriculum for operational workflows, systems and soft skills required
• 1-3 years of coaching/one on one training required
• 1-3 years of experience in delivering training in a classroom environment preferred
• Experience with SharePoint, Microsoft Teams, Zoom, Visio and Webex required
• Experience providing feedback required
• Demonstrated ability to develop and deliver effective training programs tailored to diverse learning styles and professional levels.
• Strong communication, facilitation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in instructional design tools and learning management systems (LMS) is a plus.

Preferred Attributes

• Passion for adult learning and a commitment to fostering a respectful, inclusive, and growth-oriented learning culture.
• Experience working within a healthcare system or revenue cycle operations.
• Familiarity with performance improvement methodologies and change management principles.

*A combination of education and experience may be substituted for any requirements.