Service Desk Technician

Job Title: Service Desk Technician

Location with zip code: Peachtree City, GA 30269

Duration: FTE

Clearance: Secret or above

Required Certificate: CompTIA Sec+

Role and responsibilities:

• Provides first contact incident resolution to customers with hardware, software, and application problems, providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.
• Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems.
• Understanding of current principles and best practices of IT Help Desk support.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Setup, configuration, troubleshooting and maintenance of user workstations. Fulfills installation of software requests using Microsoft SCCM.
• Experience with remote management tools.
• Knowledge of Blackberry and iPhone configuration and troubleshooting.
• Experience with Microsoft Windows and Active Directory.
• Network and Virtual Private Network basics.

Requirements:

• Ability to gain/maintain DoD 8570 Level II baseline and computing environment certifications.