Collections Team Lead

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Collection Team Leader is responsible for overseeing the daily operations of the collections team, ensuring that all collection activities are conducted efficiently and effectively. This role involves managing team performance, developing strategies to improve collections, and maintaining compliance with relevant regulations and company policies.

Key Responsibilities:

• Team Leadership:
  • Lead, motivate, and develop a team of collection agents to achieve performance targets.
  • Conduct regular team meetings to communicate goals, share updates, and address challenges.
  • Monitor team performance metrics and individual agent performance.
  • Provide coaching and feedback to enhance skills and productivity.
  • Conduct performance reviews and implement improvement plans as necessary.
  • Develop and implement effective collection strategies to optimize recovery rates.
  • Analyze collection trends and data to identify areas for improvement.
• Customer Interaction:
  • Handle escalated customer inquiries and disputes related to collections.
  • Foster positive relationships with customers to encourage timely payments.
• Reporting and Analysis:
  • Prepare and present regular reports on collection performance to management.
  • Utilize data analytics to inform decision-making and strategy adjustments.
• Collaboration:
  • Work closely with other departments, such as finance, customer service, sales, to resolve issues and improve processes.
  • Liaise with external collection agencies when necessary.

Qualifications:

• Education:
  • Bachelor's degree in finance, business administration, or a related field preferred.
• Experience:
  • Minimum of 5 years' experience in collections or a related field, with at least 1year in a leadership role.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in data analysis and performance metrics.
  • Knowledge of collection laws and regulations.
  • Problem-solving and conflict-resolution abilities.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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Attention Staffing Agencies & Search Firms

Reworld may sometimesselectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role)has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.