Inside Sales Manager

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for an Inside Sales Manager to join our Charlotte, NC team. You will lead and develop a new Inside Sales teamwithin the Pool business category. This role is critical to the formalization and scaling of Pentair's inside sales function as part of a broader Go-to-Market strategy. The primary directive is toincrease revenues and profitabilityby managing and developing the Inside Sales team toproperly service existing accounts while actively pursuing new accounts. The manager will guide the team in achieving aggressive growth targets and maximizing market penetration. A key focus will be on effectively serving a targeted list of dealers, particularly those identified as smaller accounts or those in segments previously underserved by field sales. The role requiresclose collaboration with distributors, and the broader sales team, including Field Sales, Sales Operations, Marketing, Technical Service and Customer Service, to elevate the overall customer experience and drive sales growth.

This position is an opportunity toleverage experience in establishing and leading inside sales teamswithin organizations that utilize both inside and outside sales functions, helping todefine and refine processes, roles, and handoffsfor optimal efficiency and customer satisfaction.

You will:

• Achieve or surpass sales quota for the Inside Sales team.
• Develop, implement, and lead a focused sales strategyfor the Inside Sales team, aligned with the Pool business unit's strategic objectives.
• Manage, coach, and develop Inside Sales Representatives, providing direction and support to meet company goals and foster a sense of shared purpose and vision.
• In collaboration with Sales Operations,evaluate and define the criteria for the targeted account listfor inside sales, which will be a fluid exercise.
• Protect and grow the existing book of businessbeing transferred to the Inside Sales team.
• Establish and manage processes and workflowsfor lead management (inbound/outbound), qualification, current customer dealer management (proactive outreach, support, issue resolution, opportunity identification), and sales cycle stages.
• Ensure the team effectivelyresponds quickly and efficiently to all sales leadsgenerated by marketing and other channels.
• Collaborate closely with outside sales (TSMs)to define clear roles, responsibilities, and seamless handoff processes for accounts transitioning between inside and field sales based on size, potential, or complexity.
• Coordinate sales activities andcommunicate customer requirements with other departments, including Marketing, Technical Service, Customer Service, Manufacturing, Engineering, Quality, Warranty, and Operations.
• Develop and organizeSales and Marketing reportsto monitor individual and team performance against key metrics and objectives.
• Utilize and manage the team's use ofSalesforce CRMto track activities, manage the pipeline, and drive results.
• Champion a culture ofrelationship building and technical competence within the Inside Sales team to provide excellent customer experience and build trust with dealers.
• Develop and administer sales policies and practices to maximize market penetration efficiently.
• Collaborate on business strategy evolution for smaller revenue accounts.
• Assist the team in investigating and resolving reported field problems and assisting distributors with order processing.
• Support SIOP forecasting with sales information.

Key Qualifications:

• A minimum of 5 years in a sales role, with demonstrated experience directly managing and developing a high performing Inside Sales team.
• Proven experience building or scaling an inside sales function within a company that utilizes both inside and outside sales teams. You know how to define the rules of engagement.
• Deep expertise in multi-step sales environments (Channel Partners, Distribution, Dealers).
• Mastery of Salesforce or a similar CRM as a tool for pipeline management and forecasting.
• A bachelor's degree or equivalent experience demonstrating strategic thinking and business acumen.
• Bonus Points:Direct experience in the swimming pool industry.
• Anatural coachwho finds deep satisfaction in developing others. Your greatest professional accomplishment is the success of the people you have led.
• Obsessed with process and data.You do not guess; you know. You use metrics to diagnose problems, drive strategy, and inform your coaching.
• Relentlessly resourceful and resilient.You see challenges as opportunities and are an expert at navigating complex organizations to get things done for your team and your customers.
• Anoutstanding communicatorwho can inspire a team, build consensus across departments, and articulate value to a customer with clarity and confidence.
• Driven by a profound sense of urgencyto serve the customer and hit your goals.

Compensation:

For this full-time position working at this location, the anticipated TTC range will be from $118400 - $219900 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus and/or sales incentives.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.