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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Experience Coordinator
Location(s): St. Petersburg, FL
Basic Function:
- The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include: managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed.
Reception:
- Greets and directs visitors efficiently and address all inquiries in a courteous manner. Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
- Answers phones and transfers calls to the appropriate team or team member.
- Retrieves and responds to messages left in company voicemail box daily.
- Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
- Adhere to company security protocols and ensure that a site representative always escorts their visitors.
- Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate.
General:
- Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
- Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
- Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
- Maintain coffee station supplies: cups, lids, tea, sugar, etc
- Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs.
- Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal.
Security:
- Entering safety concerns using the Intelex system
- Scanning security files into internal drives
- Assist during site emergency testing and drills.
- Monitor people coming and going through reception doors.
- Be aware of and report suspicious activity in the lobby or in front of the building.
- Ensures the client St. Petersburg visitor brochures are available for distribution and reproduced as needed for the front gate for distribution.
- Assist the Site Security Leader with the administration of the badge access system and related requests.
- Performs other duties as assigned.
Knowledge Requirements:
- Education or Equivalent: (Minimum required to perform job.)
- High school diploma or equivalent required Bachelor's preferred
- 1-2 years customer service experience required
- 3-5 years security experience preferred
- Intermediate to Advance Computer Skills
- Excellent communication skills (Verbal and Written)
- Excellent interpersonal and customer service skills.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient with Microsoft Office Suite or related software.
- Strong organizational skills, time management and ability to prioritize.
- Motivated, self-started, team player.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Jun 25, 2025