New

Utilities Specialist

Tricon Residential
United States, California, Tustin
Jun 27, 2025
Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visitTricon Residential. Job Description The Utilities Specialist manages utility compliance by performing various tasks related to the setup of utility services. The Utilities Specialist partners with third-party utility vendors and various departments to provide a seamless move-in experience for Tricon residents. Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. Support residents with any utility-related questions and provide a full resolution within the established service level agreement. Ensure third-party vendor activates all utilities prior to the resident's scheduled lease start date. Escalate utility inquires and requests by clarifying and delivering the critical information for completion. Communicate consistently with our residents, to determine and demonstrate appropriate urgency and response plans for the critical and unique nature of their needs. Develop an in-depth understanding of the utility process and anticipate resident escalations Maintain an extensive understanding of resident-facing programs and platforms, such as smart home technology, Pathlight resident portal and App, SMS maintenance platform, and any other resident-facing programs or processes. Influences the development, implementation, and administration of Sustainability/ESG programs to support the achievement of objectives clearly, consistently and transparently. Review reports from third-party vendor (Conservice) to track activation progress, provide required documents, and ensure accuracy. Monitor exceptions Act as a liaison between internal departments and external partners by investigating and problem-solving activation delays, disconnects, and areas where presence is required Qualifications: Passion for customer service and helping others achieve their goals. Intermediate proficiency in Microsoft Suite. Problem-solver who is energized by dealing with a variety of challenges in a high volume, fast-paced environment. Able to adapt effectively to a constantly changing environment. Superior listening, verbal, and written communication skills. Proven customer service skills both internal and external. Ability to multitask, prioritize projects and tasks, manage time and work independently. Possess strong organizational and time management skills with great attention to detail Minimum Requirements: Minimum 2 years of customer service experience Preferred Attributes: Bachelor's degree or equivalent relevant work experience. Knowledge in residential leasing and/or property management experience Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit, talk, and hear. Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. Occasionally lift, carry, and move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. Salary Range Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $37,870.00 - $56,810.00