Senior Utilities Specialist

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visitTricon Residential.

Job Description

• Serve as the escalation point for complex utility issues and ensure timely resolution within service level agreements.

• Partner closely with third-party utility vendors (e.g., Conservice) to optimize activation workflows, monitor SLAs, and recommend improvements.

• Lead continuous process improvement initiatives related to utility setup, compliance, and exception management.

• Provide advanced support to internal departments on utility-related matters and serve as a key liaison for problem-solving and information flow.

• Mentor Utilities Specialists on processes, tools, and vendor protocols.

• Analyze utility activation and exception data to identify trends, gaps, and opportunities for service enhancement.

• Collaborate on the evaluation and integration of resident-facing technologies.

• Contribute to Sustainability and ESG program development by tracking utility-related performance metrics and supporting transparency goals.

• Validate and reconcile utility activation reports and documentation provided by external partners.

• Maintain detailed documentation and SOPs for utility workflows and participate in cross-functional project teams as a subject matter expert.

Qualifications:

• Passion for customer service and helping others achieve their goals.

• Intermediate proficiency in Microsoft Suite.

• Excellent interpersonal and communication skills; able to work across teams and with external partners.

• Self-starter with strong organizational skills and the ability to manage competing priorities independently.

• Strong understanding of utility setup processes and vendor management.

• Problem-solver who is energized by dealing with a variety of challenges in a high volume, fast-paced environment.

• Able to adapt effectively to a constantly changing environment.

• Possess strong organizational and time management skills with great attention to detail

Minimum Requirements:

• 3-5 years of customer service or utility operations experience, with proven problem-solving in a high-volume setting.

Preferred Attributes:

• Bachelor's degree or equivalent relevant work experience.

• Experience in residential leasing, property management, or smart home/resident technology platforms is

  preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.