USC Team Leader

Job Title: Team Leader - Cyber

Division: Underwriting Operations

Reports To: As per Beazley Org Structure

Key Relationships: Underwriting Manager, Underwriters, Brokers, Coverholders, Operation Leads, Operations Manager, Assistant Underwriters, Underwriting Assistants, UCO and external clients and suppliers.

Job Summary: To oversee a team of Assistant Underwriters (AU's) in writing qualifying renewal and new business risks whilst maintaining efficient underwriting processes and providing customer service to clients.

Key Responsibilities:

Underwriting Support Management

• Own the end to end qualified accounts process ensuring that pre-qualification, quoting, binding, and handling of accounts is managed by the team in a timely manner
• Collaborate with Underwriting Manager to ensure AU's are trained in required underwriting disciplines so they can underwrite qualifying risks within timescales and to the required quality
• Any resource constraints should be understood and flagged to your Operations Manager.
• Ensure SLAs are frequently reviewed, updated and communicated based on changing business need.
• Owner of team workflow tool, ensuring data is present, accurate and can be relied upon
• Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved.
• Host AU teams meetings, discussing capacity issues, training requirements, workflow status, and assist with any Underwriting manager led team meetings regarding training, etc.
• Monitor, track and analyze renewal retention and new business progress as aligned with operational need
• Lead other recurring meetings as required by the Operations Manager, deputizing when necessary
• Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, collaborate with Underwriting manager to manage internally or work with your Operations Manager to build a transition plan for outsourcing
• Build and maintain personal development plans for all members of your team, collaborating with Underwriting Manager where underwriting development is needed, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals

• Provide accurate management information to senior management team for onward discussion with the business
• Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc.
• Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested
• Provide a professional service to brokers in person, writing, email and telephone
• Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion

Underwriting Support (as required)

• In conjunction with the USC Underwriting Manager, Cyber Operations Manager, be responsible for developing and executing strategic initiatives that support profit, growth, and retention
• Manage AU volume by coordinating the assignments of USC accounts to ensure timely completion of quotes, binders, policies
• Maintain knowledge of coverages and related underwriter guidelines trends and best practices
• Highlight error trends that result in a need for additional training. Working with your USC Underwriting Manager and Operations Manager, coordinate delivery of bespoke training with USC Underwriting Manager and monitor performance over time.
• Interact with other teams within Beazley, ie. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio
• Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required

Team Management

• Line management of staff
• Conduct the interim and annual appraisals of your team
• Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes.
• Ensure effective management of workload, holiday and cover across staff and team
• Recruitment for team where necessary and coordinating training for new starters within the team
• Manage accurate and efficient processing and handling of all designated work to SLAs where applicable
• Review operation reports and flag issues to relevant operational managers
• Deliver/assist with training and development effort to improve team performance and skills

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
• Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification

This role requires excellent leadership and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on continuous improvement.

Skills and Abilities

• Fluency in English and other languages based on regional business requirements
• Accurate and numerate
• Computer skills - good working ability with MS Office including Word and Excel
• Strong analytical skills
• Effective communication skills (written, verbal, active listening)
• Facilitation and strong administrative/organizational skills
• Positive motivation skills
• Ability to work under pressure and complete tasks and projects within timelines
• Attention to detail to ensure work is performed with high quality and accuracy
• Strong relationship management skills
• Ability to work as part of a team and proactively take initiative

Knowledge and Experience

• Managerial experience is preferred, or a willingness to undertake Beazley's bespoke manager training course.
• Proven administrative experience, preferably within the insurance or financial services sectors
• Experience within a team responsible for high volume data entry
• Knowledge of underwriting processes and systems

Competencies

• Achievement drive
• Analytical thinking
• Information seeking
• Customer focus
• Collaborative
• Problem solving
• Detail oriented
• Time management
• Team building
• Relationship development
• Effective communication

Aptitude and Disposition

• Result/outcome focused, self-motivated, flexible, and enthusiastic
• Professional approach to interact successfully with managers/colleagues/external suppliers
• Values continuous learning and development for self, direct reports, and others within group

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Color
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $67,700 - $74,470 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.