New

Supervisor, Credit and Collections

WillScot
life insurance, paid time off, tuition reimbursement, 401(k), remote work
United States, Arizona, Phoenix
Jun 28, 2025
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: The Supervisor, Collections is responsible for overseeing the day-to-day activities of the collections and special billing teams. This role ensures timely and accurate execution of account receivables processes, handles escalated customer issues, and drives performance through mentorship, monitoring, and coaching. The ideal candidate is highly organized, proactive, customer-focused, and capable of managing multiple priorities while supporting team development. WHAT YOU'LL BE DOING: Supervise the daily operations of the collections and special billing teams, ensuring adherence to procedures, timely resolution of accounts, and quality of service. Manage team performance using KPIs, aging reviews, and scorecards; provide coaching and feedback to improve outcomes and reduce delinquency. Hire, train, evaluate, and, if necessary, discipline staff; foster a culture of accountability and development. Handle escalated collection and billing issues with a focus on customer service and resolution. Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption. Coordinate with internal teams (Sales, Legal, Customer Success, etc.) to resolve account barriers and promote timely payments. Perform ad hoc assignments and special projects as directed by leadership EDUCATION AND QUALIFICATIONS: Education: High school diploma or GED required; Associate or Bachelor's degree preferred. Experience: Minimum eight years of Commercial Collections and/or Billing experience. Minimum of three years in a supervisory or lead role within A/R or Billing functions. Required Skills and Abilities: Strong written and verbal communication. Proven ability to mentor and lead a team. Decision-making and problem-solving in a fast-paced environment. Proficiency in Microsoft Office Suite and A/R software (SAP, GetPaid, Salesforce preferred) High attention to detail, process orientation, and customer service mindset. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally (e.g., files, documents, small office equipment). Ability to participate in virtual meetings and occasional in-person collaboration. Work environment is primarily indoors in a climate-controlled office setting. May require occasional travel (<5%) for team meetings, customer and or site visits. Work Environment: This position operates in a professional office environment with the flexibility for hybrid or remote work, depending on business needs. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional in-person meetings or travel to branch locations may be required for collaboration, training, or performance reviews. Does this position have supervisory responsibility? Directly supervises a team of up to 5-7 employees, including collectors and special billing specialists. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!