Supervisor, Regional Scheduling
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![]() United States, Ohio, Columbus | |
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About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position
The Regional Scheduling Team Lead's primary role is to provide customer/client scheduling oversight and act as the Scheduling expert for all FlightSafety external customers, ensuring a best-in-class customer service experience. The Regional Scheduling Team Lead is responsible for offering subject matter leadership, mentorship, training and development to the Regional Scheduling Specialists. The Regional Scheduling Team Lead will work interactively across the full Customer Support organization (Regional Scheduling, Internal Scheduling and Client Services), and may provide operational, training and ad-hoc support to a combination of Customer Support teams. Tasks and Responsibilities
* Act as the technical and operational subject matter expert for scheduling operating procedures and Customer Support systems and processes Minimum Education
Bachelor's degree preferred or four (4) years' related experience, or equivalent combination of education and experience. Minimum Experience
Knowledge, Skills, Abilities
* Excellent customer service skills Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers. |