New

Sr Specialist, Process and Technology

Consolidated Edison Company of New York
$95,000.00 - $130,000.00 / yr
United States, New York, Rye
Jul 10, 2025
Overview This position supports the Energy Services Department by performing both business and technical functions related to fulfilling customer requests for new or upgraded gas and electric service from Con Edison. The role is instrumental in the design, implementation, and coordination of enhancements to Con Edison's Energy Services work management systems, including but not limited to CPMS, Project Center, PowerClerk, WMS, and EMOPSYS. A core responsibility involves managing and analyzing data to support departmental and customer reporting needs, which includes identifying key business metrics to monitor Energy Services performance and conducting data analysis using systems such as CPMS. The role also involves leading and supporting technology-driven projects aimed at improving the customer experience and operational efficiency across key platforms. This individual will manage initiatives that use technology to streamline processes and enhance service delivery, requiring strong project management skills and the ability to balance multiple assignments while effectively managing customer expectations. Proficiency in Microsoft Office applications is essential, along with knowledge of internal and external case management systems such as CPMS and Project Center. The position requires excellent communication and presentation skills, both written and verbal. Additionally, this role plays a pivotal part in driving operational excellence and continuous improvement through system design, user engagement, change management, and performance analytics within the Energy Services and Electric Operations teams. Responsibilities Core Responsibilities Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Commitment to the Way We Work Principles, and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security. At Con Edison we have and we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders. Support Energy Services Employee Digital Empowerment (EDE) tool service request submittals. Lead discussions with customers on requirements gathering and coordinate with internal Information Technology (IT) groups for new system enhancements. Lead the planning, definition, testing, and deployment of monthly system enhancements (e.g., CPMS, Project Center, PowerClerk, OMS). Serve as the liaison between Energy Services, Electric Operations, and IT teams to translate business needs into system requirements. Drive technology change management efforts including stakeholder engagement, training material development, end-user communications, and go-live readiness. Manage user stories and ensure delivery of enhancements from inception to deployment, adhering to scope, timeline, and quality standards. Analyze business performance using departmental and customer KPIs; support data-driven decision-making and process improvements. Provide ongoing support for systems performance, defect resolution, and user inquiries during both business-as-usual and emergency conditions. Develop, maintain, and revise procedures, job aids, process documentation, and training programs to support effective use of internal systems. Facilitate User Acceptance Testing (UAT) and enforce rigorous testing protocols. Partner with stakeholders to gather system feedback and incorporate into future enhancement cycles. Lead the standardization and optimization of outage and project management business processes. Support the Energy Services Employee Digital Empowerment (EDE) tool and promote a customer-centric service culture. Lead the planning, definition, testing, and deployment of monthly system enhancements (e.g., CPMS, Project Center, PowerClerk, OMS). Oversee user stories on technology changes from inception to deployment. Manage timelines and expectations. Lead the definition, development, testing and deployment of monthly CPMS & Project Center Enhancements. Provide support with the development of training materials, job aids and courseware. Participate in Change Management activities related to implementation of new technologies, process and procedures. Support the documentation of business processes, process models, and procedures. Analyze, monitor, and administer a wide range of departmental and customer Key Performance Indicators (KPI's) and assist with the implementation of a continuous improvement program. Provide support for new and existing technical and administrative programs and systems. Periodically solicit feedback from key field personnel to validate the business requirements and incorporate recommendations accordingly. Champion organizational change by proactively managing the impact of technology deployments across business units. Communicate the purpose and value of changes clearly and effectively to users at all levels. Serve as a visiting instructor or training lead for system implementations and refresher sessions. Foster collaboration between business and technical teams to align on goals and deliver measurable improvements. May perform other related assignments as required. Qualifications Required Education/Experience Bachelor's Degree Engineering, Computer Science, Information Systems and 3 years of relevant data analyst work experience or Associate's Degree Engineering, Computer Science, Information Systems and 5 years of relevant data analyst work experience or High School Diploma/GED and 7 years of relevant data analyst work experience Relevant Work Experience 3-5 years Must have strong data analysis skills. Required 3-5 years Hands-on field experience. Required 3-5 years Strong oral & written communication and presentation skills are required. Required 3-5 years Must be proficient with Microsoft office products. Required 3-5 years Must have strong project management skills. Required Must be able to multitask, handle multiple assignments simultaneously while managing customer expectations. Required Knowledge of various company computer internal and external applications such as CPMS, Project Center or other case management systems is required. Required Proven project management skills; ability to manage competing priorities in a fast-paced environment. Required Excellent written, verbal, and presentation skills. Required Demonstrated ability to manage cross-functional technology projects and drive user adoption. Required Proven project management skills; ability to manage competing priorities in a fast-paced environment. Required Knowledge of regulations, compliance activities and corporate policies that apply to customer new business a plus. Preferred Working knowledge of Energy Services customer new business operations and customer case management (retail and major) a plus Preferred Familiarity with tools such as STAR, OBVIENT, web workspace, and business intelligence platforms. Preferred Understanding of electrical system design, construction, or operations. Preferred Licenses and Certifications Driver's License Required Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able and willing to travel within Company service territory, as needed.