Resident Service Specialist

Resident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Lenox Farms, our apartment community (338 homes) located in Braintree, MA.

Pay range: $25-$27/hour.

Key Qualifications:

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  Minimum three years' experience in property management or related business operations.

  
  
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  Minimum of two years' of office experience is required.

  
  
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  Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.

  
  
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  Strong organizational, presentation and communication skills, with high professionalism.

  
  
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  Proficient with MS Office and Outlook with competent general computer skills.

  
  
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  Proficient with Web communications, publishing, usability and/or social media.

  
  

Essential Job Functions:

As a Resident Service Specialist, you provide team coordination to ensure high quality customer service. You ensure the Resident Service team completes every step regarding move-in coordination, OneSite responsibilities and customer service administration. You handle any walk-in resident concerns collectively with managers. You walk through the move-in ready apartment(s) to achieve optimal resident satisfaction. You coordinate responses to resident service issues as well as track and follow-up on move-in satisfaction. You also walk all amenities and problematic areas on a daily basis to address any deficiencies and follow-up with the service team until resolved. You provide support and act as back-up for the Leasing Consultants and Resident Service Coordinators.

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We are proud to announce the promotion of 124 employees through June 2020, that's an average of 21 associates promoted per month. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

Additional Benefits Offered:
* Medical, Dental, Vision Plans
* Medical Flexible Spending Account
* Dependent Care Spending Account
* Supplemental Term Life Insurance
* Voluntary Cancer Insurance
* Supplemental Short-Term Disability Insurance / AD&D Insurance
* Voluntary Long Term Care Insurance
* 401(k) Plan with company match