New 
Complaints Intake Specialist
 TEKsystems | |
$20.00 - $23.44 / hr
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 United States, Utah, Salt Lake City | |
 Jul 12, 2025 | |
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Complaints Intake Specialist (Contractor) *Location:* Salt Lake City,. UT
*Employment Type:* Contract with potential to hire *Department:* Enterprise Complaints & Product Services Are you ready to join a dynamic team handling high-priority customer escalations? We're seeking a detail-oriented and empathetic professional to support our regulatory complaint intake process. If you thrive in fast-paced environments and have brokerage experience, we want to hear from you! Key Responsibilities * Receive and manage inbound customer calls, routing them to the appropriate research teams * Accurately gather and document customer data * Perform light data analysis to support complaint tracking and reporting * Deliver white-glove customer service with professionalism and empathy * Ensure compliance with regulatory requirements during intake Required Skills & Experience * *Brokerage/FINRA experience (6 months - 1 year minimum)* * *Strong proficiency with MS Outlook* and basic computer applications * Excellent communication skills, including empathy, professionalism, and customer service focus Nice-to-Haves * Previous experience supporting an escalation or regulatory reporting team * Familiarity with enterprise-level complaint tracking systems * Additional data analysis capabilities or experience with CRM tools This role offers the opportunity to make a meaningful impact by ensuring quality and compliance in a critical area of our business. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |