Indirect Dept Operations Manager

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Manage assigned staff to meet and exceed department goals. Manage the Indirect Department's operational and marketing functions. Responsibilities to include piloting new programs, reviewing and processing applications, review and input dealer agreements; System Admin back-up for Indirect loan origination system and multiple other programs and interfaces, maintain/upgrade computer software systems/programs utilized within the department; Training department personnel in bank policy, computer software, Indirect products, programs and procedures. Organize Department functions and scheduling.

Essential Duties:

• Indirect Department Operational Functions
  • Communicate with Sr. Management for department goals/budgeting/business growth
  • Provide Indirect support to Retail Loan Director
  • Act as intermediary to staff, Business Development Officers and dealerships
  • Handle marketing programs, system rates changes, order seasonal promotional items
  • Responsible for dealership communications, including product & program enhancements
  • Develop plans to increase the process of Indirect productions volumes
  • Assist in maintaining or initiate re-negotiating vendor contracts
  • Handle complaints/issues on retail loan products and Out of Country requests
  • Responsible for compliance with policies, DecisionLender and HR requirements
  • Assist/respond to departmental audits
  • Responsible to create, test and review annual Indirect Disaster Recovery Plan B
  • Produce and distribute reports for Audit, Commercial, Sr. Management & others as req.
  • Maintain/assist in projects, pilot programs and special spot programs
  • Oversee Reserve statement processing/negative receive collecting and quarterly write offs
  • Training: create new procedures and coordinate staff meetings and trainings
• Manage Indirect Supervisors, Indirect BSA & Indirect Admin Assistant
  • Assist in interviewing for postings, release staff as needed, initiate staff for salary adjustments
  • Prepare annual reviews
• System Administrator/responsibilities
  • DecisionLender loan origination system
  • On call to address system issues during extended hours, Saturdays and staffed Holidays
  • Route One, Dealer Track, Lexis Nexis, CCMC NAS, etc.
  • Workforce Management: Approve staff time cards and maintain department's PTO schedules
  • Approve temp time cards from outside agencies
  • Business Online-internal department functions
  • Test, coordinate installations, create procedures and train staff on system upgrades and interfaces
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner

Ancillary Duties:

Other duties as assigned

Education, Training and Requirements:

• High school diploma or GED with relevant work experience required
• An Associate's degree is preferred
• All applicants must be 18 years of age or older.

Skills:

• Effective management skills with strong work ethic
• Emotional intelligence with strong people and teambuilding expertise
• Attention to detail while having the ability to multi-task in a time sensitive work environment
• Strong computer and typing skills
• Excellent customer service and communication skills
• Strong writing skills
• Proficient with Microsoft Word and Excel on all functions pertinent to job duties
• Consistently demonstrate company core values; integrity, teamwork, excellence, and humility

Experience:

• Minimum of (4) years experience; with at least 2 years in lending and/or loan operations required and minimum 2 years of management experience strongly preferred. Loan Origination System(s) knowledge is preferred.

Hours: 40 plus hours week/must be able to work flexibl hours which could include Saturdays, evenings and some holidays

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.