New

Event Monitoring Engineer

Ampcus, Inc
United States, Maryland, Owings Mills
10451 Mill Run Circle (Show on map)
Jul 14, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Event Monitoring Engineer Location(s): Owings Mills, MD Required Skills: 3+ years IT experience and understanding of performance monitoring tools 3+ years Dynatrace monitoring experience 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role Experience with scripting languages like PowerShell, Ruby, Perl, etc 3+ years' experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools Responsibilities include: Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools Support a 24x7 system monitoring service to proactively identify and assess problems Provide oversight, coordination, and visibility for critical business processes Perform system health checks, some manual some automated Identify, investigate, verify, report, communicate, and escalate critical events Review device logs documentation and analysis where applicable Develop runbooks and manage documentation for repeatable processes (Lifecycle Management) Will follow basic triage steps, monitor production systems, and assure their high availability Facilitate and coordinate the necessary IT response to system problems Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement) Provide event management support to service owners and IT managers Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring Communicate to stakeholders; support and facilitate open communication between all stakeholders. Required Qualifications: Associate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor's degree and 2+ years' experience or no degree and at least 3 years in a NOC/TOC, Command Center roles. 3+ years IT experience and understanding of performance monitoring tools 3+ years Dynatrace monitoring experience 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role Ability to assess monitoring events and respond or escalate accordingly Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies Strong analytical skills and able to collate and interpret data from various sources. Strong communicator, both verbal and written, with a natural aptitude for collaboration Desired Qualifications: 3+ years' experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools Process engineering or process management experience Experience working in a ServiceNow environment Experience with Jira, and project management frameworks like Agile Scrum Experience with scripting languages like PowerShell, Ruby, Perl, etc. Experience reporting against and managing Service Level Agreements (SLAs) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.