FN CALL CENTER OPERATOR

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

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This position is responsible for performing the duties and functions in the diet office according to the current departmental policies and procedures and the job flows. Maintains current records of patient diet orders and takes patient calls for room service and guides them through choices in accordance with their diets. Process Room Service customer orders, including patient/family-initiated orders and those patients needing assistance.

3-5 years customer service experience (This includes cashiering, telephone sales, office management, salesclerk in any platform, operator, tray aide, hostess/host, call center, medical assistant, deli, pizza station experience, order taking, etc.) call center experience preferred; 2 years clinical food service experience

High School Diploma or Equivalent preferred.

Diet technician program a plus.

Demonstrated ability to assess and interpret age-appropriate data about the patient's status in order to identify age-specific needs and provide the care needed.

Bilingual (Spanish & English) great asset to Cooper.