Constituent Services Coordinator

This position supports the City Council and the Legislative Department in increasing belief, trust, and operational efficiency by creating and coordinating constituent service processes as well as providing assistance with research and follow up communications with the public.

Work Location
This position is primarily on-site, with the possibility of a hybrid schedule that allows for a mix of some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

• Serve as a representative and constituent services liaison for the Legislative Department, addressing inquiries, issues, and enterprise-wide initiatives received in a range of ways.
• Carry out constituent service strategies within City standards to promote effective communication regarding governmental operations, core services, complex policy interpretation, and City programs. Special focus is placed on improving public awareness about the City Council's work to address key priorities and needs of the community.
• Collaborate with internal and external partners to research, write, edit, and produce news releases, articles, newsletters, brochures, and web items to inform various audiences, including residents, neighborhood groups, and elected officials. This work may include collaboration with department heads, directors, and liaisons in key departments such as 311, NCR, Communications, Office of Public Service, and the Mayor's Office.
• Assist the City Council and Legislative Department in developing proactive methods to connect with constituents to encourage participation in City and community affairs, especially in municipal decision-making processes.
• Work directly with community members to understand their concerns and desired outcomes, adapting communication as needed to accommodate a wide variety of work and communication styles. Proactively seek feedback from internal and external customers, using it to improve systems and processes.
• Develop, conduct, and maintain civic resources and trainings about the City's governance structure and legislative processes. Educate and assist the public on various civic matters, including how to effectively interact with City officials and participate in the legislative process at public hearings and meetings.
• Provide professional, nonpartisan support for constituent services, outreach, and communication efforts related to the official duties and functions of the City Council and its Members.
• Develop regular reports, templates, and standard operating procedures to be a reference for Council Members and the Legislative Department.
• Identify desired outreach materials and create documents so that they are accessible in multiple formats and languages.
• Keep Council Members and department leadership apprised of, and appropriately involved in, significant actions undertaken on their behalf.
• May organize and attend meetings with City Council, city staff, neighborhood associations, other community groups, or individuals and organizations as required. May include occasional evening and weekend work.
• Support opportunities for meaningful community engagement in collaborative community governance.
• Prepare and make presentations to groups, citizens, elected officials, and staff, and act as a liaison regarding project/program activities.

Minimum Education:

Bachelor's degree in Communications, Community Engagement, Political Science, Public Administration, or related field or equivalent.

Minimum Experience:

Three years of related experience in increasingly responsible administrative, constituent/customer service, and problem-solving work. Preference for experiences in government setting or working with elected officials.

• Ability to collaborate with individuals and organization leadership from diverse communities and foster working relationships between the City Council, Legislative Department, and the community.
• Ability to empathize, communicate and understand the problems faced by individuals from diverse cultural and economic backgrounds
• Knowledge of local community resources and regional community services programs.
• Working knowledge of the organization and operations of City government.
• Ability to work collaboratively.
• Strong customer service skills that include responding professionally, effectively, and efficiently to requests from individual community members as well as from internal stakeholders, partner organizations in the community and other government representatives.
• Demonstrated conflict management and interpersonal skills.
• Strong oral and written communication skills including the ability to present information to specific audiences in appropriate formats, tone, and context.
• Well-developed communications skills, active listening skills, and persuasiveness skills.
• Ability to gather and compile information and document outcomes in written reports.
• Ability to operate a personal computer using standard office software.
• Ability to work independently, handling multiple tasks simultaneously.
• Experience working with elected officials preferred.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.