Managing Director, Forage Partner Success and Operations
 EAB | |
vision insurance, flexible benefit account, parental leave, 401(k), employee discount
| |
 United States, D.C., Washington | |
| 2445 M Street Northwest (Show on map) | |
 Jul 15, 2025 | |
|
About EAB At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page. The Role in Brief: Managing Director, Forage Partner Success and Operations The Managing Director is responsible for directing, developing and maintaining relationships with companies or organizations that are active partners of Forage's Talent products, with the goal of driving utilization and impact to help secure the renewal and upsell of the product portfolio. They will play a critical role in crafting strategy on how to best serve this constituency and support our relationships with executives (CHROs, Heads of Recruiting, etc.) and team at each partner institution. In addition, the Managing Director will oversee the Forage production and implementation team from a leadership and strategy perspective. The Managing Director will be expected to become familiar with Forage offerings, as well as EAB Seramount's broader Talent product portfolio, in order to effectively communicate services and deliverables to ensure high quality service and upsell. The Managing Director will manage a group of Success Leaders and Production staff, overseeing their renewal and service pools, and will own escalated partner work for our most complex and at-risk partnerships, in collaboration with Forage's Account Management and Sales teams. This role provides internal and external leadership, enabling the team to further drive commercial, impact and renewal activities. As manager for a group of Success Leaders and Production staff, the Managing Director assumes primary responsibility for leadership, coaching, mentorship, performance evaluation, employee development and training support of their assigned team. The Managing Director will also work collaboratively with broader commercial leadership, sales leadership, marketing, and the product team to strengthen and direct partner relationships, promote partner utilization, impact and engagement, influence product, service, and implementation strategy, and impact overall renewal rates. The Managing Director reports to the Vice President and General Manager of Forage. This position is also posted at the Senior Director level; applicants are being considered at both levels for the single opportunity. This position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States. Primary Responsibilities:
Basic Qualifications:
Ideal Qualifications:
If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day. Compensation: The anticipated starting salary range for this role is $91,500 - $135,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role. This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance. Benefits: Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:
Benefits kick in day one; learn more at eab.com/careers/benefits. This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future. At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard. To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. | |