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Student Services Assistant, Student Success | College of IST

The Pennsylvania State University
paid time off, sick time, remote work
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Jul 16, 2025
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. This position is funded for 12 months; continuation past 12 months will be based on university need, performance, and/or availability of funding. POSITION SPECIFICS The Student Services Assistant in the College of Information Sciences and Technology (IST) facilitates the daily operations of a student focused office, center, or program including financial, communication, record, and scheduling activities; coordinates the planning, logistics, and delivery of events and programs; interacts with students, families, and visitors to provide information regarding available services; manages and maintains student information; and provides leadership and direction for student staff. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None Support the daily operations of the College of Information Sciences and Technology's Chaiken Student Success Center, primarily serving the Office of Enrollment Engagement and Belonging (Career Solutions, Inclusion and Diversity Engagement, Student Engagement and Undergraduate Recruiting); provide information and direction to students, families, and visitors regarding services; schedule appointments; and manage student data and information Facilitate, develop, coordinate, and assist with the planning of events and programs including student success retention programs, award ceremonies, professional development workshops, career fairs, and orientation programs; organize event logistics including presenters, itineraries, and communication plans; serve as point of contact with vendors and event partners in collaboration with IST's Events Team; coordinate with leadership to establish and assess event goals; assist with developing strategies to ensure event success Manage student emergency funds and awarding processes. Update and maintain student records including accommodations, participation records, scholarship information, and student data; receive, process, and ensure confidentiality of sensitive information and materials Manage scheduling activities of a student program or office using the appropriate appointment, registration, or reservation system Create, compile, and deliver communications for student audiences in the form of newsletters, web content, letters, and information sessions Monitor and manage budgets for a student services office; maintain financial records; process and approve transactions, prepare purchase orders; process donations; and create invoices Supervise, train, and provide direction to student staff; delegate tasks; and ensure efficient workflows Assist in evaluating the success and effectiveness of services; recommend solutions to improve programming Participate in and serve on committees related to student services BACKGROUND CHECKS/CLEARANCES This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, Federal (FBI) Fingerprint Criminal Background Check, and the National Sex Offender Registry Clearance (NSOR).Additional clearances may be necessary if you resided outside of Pennsylvania in the past five years. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines