Client Director (ECM/ Public sector)

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

The Open Text Professional Services team is comprised of more than 3000 consultants who act as trusted advisors, managing long lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

As a leader in OpenText Professional Services you will work in a fast paced, dynamic environment and you will be recognized as a subject matter expert within the Enterprise Information Management space. From supporting your customer with the implementation of systems and optimization of our products, to conducting workshops on best practices, you will be travelling to different sites and there are never two days that look exactly the same. You will be supported with training on our solutions, be able to receive relevant certifications and have many opportunities for advancement.

OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products. As a Client Manager of Professional Services for the US Public Sector Region, you will be responsible for many aspects of Professional Services including selling services and supporting license and cloud sales by providing necessary services information regarding all Professional Services offerings. The position requires the selected applicant to live in the western half of the United States.

The Client Manager is responsible for Professional Services sales, revenue generation and establishing an acceptable opportunity margin for non-complex opportunities within the US Public Sector.

What the role offers:

• Generating revenue opportunities by developing solutions for clients based upon Opentext products using creativity and the available tools.
• Aggressively pursuing a pipeline of opportunities to generate bookings meeting quarterly individual and territorial booking target expectations.
• Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
• Regular and timely updating of opportunity status in our CEM system (Salesforce.com)
• Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients.
• Ensuring timely delivery and management of forecasted resource needs, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract status using appropriate tools available.
• Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President.
• Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes
• Managing as required the Professional Services team in writing responses to RFP's, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders
• Sharing of constructive and successful strategies with peers and other colleagues to benefit the entire team.
• Presenting to and interacting with C-Level executives
• Selling Professional Services to public sector accounts.

What you need to succeed:

• University Degree or College Diploma and/or relevant IM/IT experience (10+ years) or equivalent.
• At least 7 years of experience with IT solutions.
• Experience in managing teams and direct reports; ensuring objectives are met on time and budget.
• Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
• Experience selling Professional Services into the public sector (State, Local, Federal and Education).
• Knowledge of the Open Text product offerings and how to associate such to client's business requirements
• Ability to use standard methodologies to quickly evaluate and size an opportunity. Being able to quickly assemble business requirements to OT modules and provide an estimate for budgetary purposes.
• Previous experience in planning and implementing large scale ECM projects.
• At least two years prior experience closing and directing engagements totaling at least $1 million in annual fees
• Prior experience as a senior manager in a big 5 or major consulting organization preferred
• Have experience selling to and/or working for major corporations within the United States Public Sector
• Strong presence and confidence, exhibiting professional maturity, strong communication skills with at least 10 to 15 years working experience
• Solid work ethic with a willingness to 'do what it takes' to meet client demands
• Willingness to travel, at times, up to 3-4 days per week, candidates based in PST preffered

For New York,Colorado and California residents, this job is expected to pay a minimum of $189,000/annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.