General Manager - Dallas Lab

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads by example, with an unwavering commitment to customer satisfaction through their own actions. Build strong partnerships with labs across the country, the Customer Service team, and other business teams to understand customers' needs and deliver a top-quality product in record turnaround times, enabling us to grow our strategic, integrated offer to businesses.
• Champions continuous improvement and influence change efforts to help better meet changing customer needs and to achieve efficiency.
• Delivers against operational budgets, forecasts, and profit targets. Implements cost-effective systems of control over capital, operating expenditures, manpower, and labor costs. Makes trade-offs across the lab to balance demands and competitive pressures when investing in the lab and controlling expenses.
• Ensures the team leverages their knowledge of operations and employee capabilities to optimize workflow. Ensures the team works together to adjust the workflow as needed quickly. Follows standard operating procedures and suggests improvements to management.
• Provides the team with aggressive and clear performance objectives directly tied to lab performance expectations for service, quality, productivity, and growth. Creates an environment that inspires the team to take personal ownership for achieving stretch goals and performance improvement.
• Provides leadership that fosters teamwork, employee respect, empowerment, and open communication. Recommends, implements, and coordinates with appropriate resources "best practices" and policies that maximize employee development, training, and performance.
• Prioritizes and invests in the development of the organization and its people. Ensure rewards reflect the value of the employee's contribution to the business. Ensures that activities are in place to continuously develop departmental employees and assess their future management and leadership potential.
• Reviews and analyzes DVI reports, Audits, spoilage, and key indicator reports to determine the cause of quality or production issues
• Complete employee performance review/evaluations and recommend salary revisions
• Plans and directs the employee training required to stay abreast of new product introductions
• Responds to customer complaints and concerns as appropriate
• May be assigned other duties, as determined by the Regional Vice President