Product Support Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Product Support Specialist, North America Sales Enablement Team
Location:
Davidson, North Carolina

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

As a member of the Completes Sales Enablement team of North America, the Product Support Specialist will be an integral part of driving the key strategic growth of our industrial products. The candidate will develop and apply their skills through the following: product application and competitive positioning expertise; the development of digital tools that empower sales teams; advocating for customer needs as interface to Product Management teams; knowledge enhancement through education of sales teams and channel partners enabling them to deliver profitable growth.

Responsibilities:

The Product Support Specialist is responsible for providing inspiring and timely support to the sales team.
In addition, the Product Support Specialist also supports other activities such as new product launches, product lifecycle management, pricing management, development of product tools, channel programs, communications, and training. The Product Specialist will also be involved in Impact Daily Management (IDM) and process improvement towards a better customer support experience. The candidate will work closely with Product Managers, Sales Channel Leadership, and the Marketing team to help identify and close gaps needed to deliver superior product support to our channel partners.

• Presale Product Support:
  Provide support and assistance to field sales personnel including application guidance and offering positioning support for all products offered through assigned channels. Serve as conduit between manufacturing and sales for pre-sales support of lead-times and availability.
  
  
• NPD & Offering Execution:
  For assigned products and offerings, execute new product commercialization into channels in accordance with NA Launch Plans and Gate 4 requirements. Participate in the NPD process working with the Product Management team and across distribution channels.
  
  
• Margin Growth: Manage and help deliver top line revenue and margin contribution through effective product discount management.
  
  
• Sales Training and Tool Development:
  Support content development and deployment of product value proposition and competitive positioning through collateral, videos and training communications to sales channel with pertinent information designed to enhance selling capabilities.
  
  
• Process Improvement: Utilize Case Management system to identify repetitive process and product gaps that contribute to inferior customer satisfaction. Lead and direct the appropriate problem resolution tools/ steps to bring to resolution in a timely manner.
  
  

Requirements

• Bachelor's degree
  
  
• 3+ years of experience in engineering or channel marketing support role for industrial equipment
  
  

Core Competencies:

• Strong technical aptitude; knowledge of compressed air equipment
  
  
• Strong communication skills: written, presentation, verbal
  
  
• Customer driven.
  
  
• Self-motivated, high initiative, self-directed
  
  
• Experience with Microsoft Office Suite (Word, Excel, Power Point)
  
  
• 1-3 years Product Trainer. Strong background in training delivery, training development, and understanding of product offerings.
  
  

Preferences:

• 4 year bachelor's degree (engineering preferred)
  
  
• Experience with B2B or channel distribution preferred
  
  
• Familiarity with SalesForce Automation, including case management and generating reports and dashboards.
  
  

Travel & Work Arrangements/Requirements

Fully site based

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.