Supervisor, Security Operations

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

Security Assistance Team (VSAT) is responsible for ensuring all Legal demand (i.e., subpoenas, summons, court orders and search warrants) are handled confidentially and in compliance with all company policies and applicable laws. In addition to responding to legal requests, VSAT also provides educational presentations for law enforcement to further demonstrate our commitment to public safety.

The Supervisor, Security Operations position is part of the Subpoena Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees. The Supervisor is accountable for meeting and exceeding operational business metrics; strictly following all safeguarding of customer information/business records; ensuring all Federal and State laws as well as Verizon policies and procedures are followed; and providing a five-star customer experience.

Responsibilities will include managing the following, but are not limited to:

• Leading a team of analysts, provide guidance, coaching, knowledge, tools and training to perform their job functions.

• Recruiting, mentoring, and developing analysts and nurturing an environment where they can excel through encouragement and empowerment.

• Applying policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and sound judgment.

• Adapting technology initiatives, and becoming the subject matter expert on these new technologies, leading and teaching the team the technical aspects.

• Developing, implementing and maintaining systems, procedures and policies by leveraging technology knowledge to drive simplification efforts.

• Maintaining the highest quality of service by monitoring employee/law enforcement interactions to ensure quantitative and qualitative objectives are met.

• Developing appropriate performance metrics that are aggressive, yet achievable.

• Analyzing data and leveraging tools that provide actionable insights that drive performance, productivity and optimal efficiency.

• Tracking and reporting actual metric results to the team, and providing input on areas for improvement when necessary.

• Exercising judgment in selecting methods, techniques and evaluation criteria for obtaining results.

• Reviewing and responding to complex issues and questions.

• Analyzing statistics and preparing reports for management.

• Collaborating cross-functionally to analyze needs and develop innovative solutions.

• Ensuring the highest level of confidentiality is enforced and followed.

What we're looking for...

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.