Customer Service and Support Specialist Transport.net

Customer Service and Support Specialist Transport.net

Location: REMOTE

Schedule: Non-standard hours, including evenings and weekends

Annual Compensation: $65,000.00 - 70,000.00 DOE

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

As a member of the Innovation Team, the Customer Success and Support Specialist will support the GMR brand promise of responsive, reliable, and respected by implementing and supporting day-to-day operations of GMR's Transportation Management Platform.

Responsibilities:

End User Support

• Respond to support requests within 1 business day.
• Track and document support activities and escalate issues as needed.
• Keep users informed of system updates and provide channels for feedback.

System Implementation & Training

• Support user acceptance testing, training, and ongoing user support.
• Collaborate with cross-functional teams to ensure effective system design and performance.
• Maintain system configurations and assist in developing training materials.
• Document system changes and write clear procedures for training and reference.
• Identify process improvement opportunities and support proposal development.
• Translate technical information into user-friendly language.
• Generate reports and summaries to support decision-making.

Compliance

• Follow all company policies and information systems security protocols.

Qualifications:
Education & Industry Experience

• High school diploma or GED required
• Bachelor's degree in business, Technology, or related field preferred (or equivalent experience)
• Familiar with Software as a Service (SaaS) concepts
• Understands how people, processes, and technology work together to improve service delivery
• Experience writing business process specs, test plans, and documentation
• Strong problem-solving and process improvement skills
• Proficient in Outlook, MS Teams, Excel, and Smartsheet
• Self-motivated, results-driven, and able to work independently
• Team player with a positive, collaborative attitude
• Professional, clear communicator with strong interpersonal skills
• Quick thinker and effective problem solver
• Willing to work nights/weekends/holiday and travel as needed

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.