Customer Service Representative - Spencerville, OH

Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?

Essential Duties and Responsibilities:

• Professionally responds to (Internal and External) customers, and sales representatives by telephone and e-mail inquiries
• Researches required information using available resources (EDI, e-mails and SAP)
• Provides customers and sales reps with product and service information
• Organizes and keeps records of customer transactions, inquiries, complaints, comments, and actions taken
• Identifies, prioritizes, and resolves issues and escalates if necessary
• Communicates delivery times, issues, and customers concerns
• Completes order entry, quoting, updating customer files and daily reports
• Communicates and distributes orders to scheduler
• E-mails to follow up outbound deliveries with customers and carriers
• Daily meetings with Production, Scheduler and Shipping
• Processing and review of PO's for new products
• Release analysis process
• Stops shipment and production to correct quality problems.
• Environmental aspect and impact awareness.
• Report any inconsistency or nonconformance on the product and participate in the corrective/ preventive actions process.

Education and/or Experience Qualifications:

• Knowledge in Microsoft Office and Excel
• Excellent data entry skills required
• Possesses a sense of urgency and takes ownership of assigned projects.
• Demonstrates the ability to anticipate the needs of the customer and sales representatives, proactively resolving their need
• Proficient in English with excellent verbal communication and written skills
• High school Diploma or equivalent required
• Possesses the ability to work independently and be counted on to complete assigned projects in a timely manner, and multi-tasking ability