Quantum Rehab Specialist I -CSR

Accountable for meeting daily Key Performance Indicators (KPIs) based on quote and order volume, maintaining call volume and hold times, while providing an exceptional customer experience

*Perform timely and accurate quote and order processing

*Utilize Oracle Sales Cloud (OSC) to maintain accurate account information and contacts

*Consistently monitor incoming emails for quotes and orders from customers

*Receive and process incoming Quantum queue calls

*Research and follow up with customer inquiries

*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

*Complete the annual CTPAT Security Training

*Focus on continuous improvement, and consistently demonstrate good business judgment

*Work effectively with all Pride departments to exceed internal and external expectations

*Pride retains the discretion to modify duties and/or assign other duties as necessary

*Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to:

*Multi-task, problem-solve, and prioritize in a fast-paced working environment

Must have:

*Relentless drive to achieve advancement and continuous improvement

*Basic working knowledge of Microsoft Office Word and Excel

*Excellent verbal and written communication skills

*Excellent telephone etiquette skills

*Bilingual in English and Spanish (ability to fluently speak/read/write) preferred

*At least 2 years of customer service experience

*At least 1 year of customer service experience in a call center/office environment preferred

*Current or previous successful employment experience with Pride Mobility Products Corporation preferred

*High School Diploma or GED

*Must be legally authorized to work in the United States without sponsorship now, or in the future

*This job description is not intended to be all-inclusive

*In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.