New

Business Office Supervisor

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Mesa
1920 South Lewis (Show on map)
Jul 19, 2025
Posting Date 07/18/25 Application Deadline 07/23/25 Pay Range Anticipated Hiring Range: $48,000.00 - $61,443.20 annually Full Pay Range: $48,000.00 - $74,880.00 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not eligible for overtime compensation. Job Type Unclassified Department Animal Care and Control About the Position The Business Office Supervisor supports Maricopa County Animal Care and Control's mission by supervising customer service operations day to day. Reporting directly to the Customer Service Manager, this role is responsible for guiding Business Office staff, ensuring quality customer service, and maintaining consistent procedures for intake, lost and found reports, reunification services, and dog licensing. The ideal candidate is a hands-on leader who can foster a supportive team environment, respond effectively in emotionally sensitive situations, and ensure a smooth, compassionate experience for the public. The Business Office Supervisor plays a vital role in upholding operational standards while helping people and pets in our community. Come apply to one of the largest animal shelters in the nation and help us make a difference! About Us Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about the proper care of homeless and stray animals and work hard to help find them new homes. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Three years of experience working with animals in a veterinary hospital, humane society, or another animal facility (may include volunteer work) One year of experience with in-person Customer Service One year of experience in a leadership role High school diploma or GED Must be flexible and able to work all shifts, which can include working weekends, and holidays, determined by the needs of the Department We Also Value Fear-Free Certification Spanish speaking Job Contributions Oversee the day-to-day operations of the business office, including ensuring consistent service delivery, adherence to policies, and a welcoming experience for the public. Model professional, empathetic communication and handle escalated customer concerns as needed Lead and develop staff into a high-performing team by setting clear goals, delivering regular feedback, and supporting individual growth through ongoing coaching and development plans Conduct recruitment duties, including interviewing, hiring, onboarding, and training new business office employees to ensure operational readiness and consistency Model exceptional customer service and ensure team members consistently deliver courteous, empathetic, and solution-focused support to the public, volunteers, and internal stakeholders Oversee monetary transactions and daily financial processes, ensuring accuracy in data entry, resolving discrepancies, and addressing issues in a timely manner Conduct routine audits and quality control checks to verify adherence to established protocols, service standards, and operational procedures Maintain accurate records and generate reports as required to support data tracking, decision-making, and transparency Collaborate with supervisors and staff across locations to review, revise, and uphold current policies and procedures, ensuring alignment and consistent application across the organization Perform animal handling when necessary to support intake, outcome, and lost pet services, following established safety and care protocols Participate in department meetings and shelter functions as assigned to maintain alignment with organizational goals and communication Working Conditions Work is predominantly performed in an animal shelter with exposure to extreme and varying temperatures, excessive noise, dogs and cats with unknown temperaments or behaviors, animal waste and fluids, deceased animals, cleaning chemicals, and zoonotic diseases While performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery, uneven, and rough Must be able to lift up to 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!