TECHNICAL SERVICES SPECIALIST-REMOTE
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Compass Technology Salary: $50,000-$52,000 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary
The Technical Services Specialist provides essential computing services and support to corporate and field associates, representing the IT department's user perspective in all technical operations and project activities. Role Specific Responsibilities
Your responsibilities include training and mentoring technical support staff, creating, and maintaining documentation, and serving as an escalation point for complex technical issues. You conduct regular reviews and audits to ensure the quality of technical support and compliance with company standards. You ensure the team's focus and adherence to the daily agenda. Additionally, you provide second-level technical support and manage cases through Helix, with the authority to escalate issues for third-level support when necessary. Your guidance also extends to coaching Helpdesk team members to enhance their customer service and technical skills. Other duties as required. Qualifications and Job Functions
Skills
Interpersonal & Communication
Leadership/Coaching:
Planning and Organization:
Information Processing & Decision Making:
Problem Solving:
Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information. Req ID:1440206 Compass Technology MARY DICKSON |