What You'll Do
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Summary/Objective: The Mortgage Operations Support II role is resposible for supporting the mortgage operations team with adminsitractive tasks to assist in moving files through the automated loan process. Additionally, the Mortgage Operations Support II role is a member of the adverse action team. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
- Answer all incoming phone calls, directing calls as appropriate to provide prompt and courteous service to our members while achieving department SLA's.
- Assist mortgage department with support tasks to facilitate an efficient mortgage and home equity application process.
- Add and complete tasks within mortgage Loan Origination System (LOS) and other various system to complete failed process activities and move loans into underwriting statuses or other statuses throughout the intital intake process.
- Make outbound calls to members to review process exception items, explain actions needed to proceed.
- Coordinate with other Mortgage Operations Support team members to ensure all daily work is completed in a timely manner as outlined by the departments SLA's.
- Ensure compliance will all applicable state and federal laws and regulations.
- Ensure department HMDA reporting is correct based on adverse decision type requested by various users throughout the mortgage department.
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What We Do
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DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.
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Digital Federal Credit Union
Jul 20, 2025