Human Services Assistant

Are you passionate about helping others and supporting your community? Join our dedicated Public Assistance and Employment Services (PAES) team, where you'll play a key role in ensuring timely and efficient service delivery for individuals seeking public assistance. This position provides critical paraprofessional support to the division's human service workers who determine eligibility for public assistance programs such as SNAP, TANF, and Medicaid. Provides paraprofessional support for Administrative Assistant IIs, and assists clients in a welcoming lobby environment and through virtual communication platforms. Uses automated systems to document, verify, and manage client information and generate reports. Scans and maintains electronic and statistical records with accuracy and confidentiality. Collaborates with county staff and community partners to problem-solve and responds to client inquiries. Monitors workflow and coordinates tasks to supports the unit's efficiency. Identifies and resolves service delivery issues to enhance the client experience, and steps in as needed to support administrative functions for the Central Functions Team.

NOTES: This job announcement may be used to fill multiple positions across the department's 4 offices. This position has the ability to work in a limited hybrid environment. The schedules for these positions are Monday-Friday, 8:00 a.m.- 4:30 p.m. or 8:30 a.m.- 5:00 p.m., dependent on location. At the time of this advertisement, there are available positions at 7611 Little River Turnpike, Annandale, VA 22003 and 8350 Richmond Highway, Alexandria, VA 22309.

The salary offer will not exceed the midpoint ($60,340.18 per year) of the advertised compensation range. Promotional rules apply for current Fairfax County Government and Fairfax County Public Schools employees

• Assists professional staff with specific routine care management services such as program publicity, routine/limited service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;
• Maintains/updates information on available human services and obtains information on new services;
• Maintains resource library and assists clients with use of library;
• Collects and presents information regarding client dissatisfaction or misuse of services;
• Collects, formats and presents program statistics for reports and program assessments;
• Teaches, interprets and/or assists with conducting health information classes.

• Knowledge of the basic principles of human behavior;
• Knowledge of word processing and data management programs (Excel, survey software)
• Ability to communicate effectively to clients;
• Ability to organize information and records;
• Ability to communicate in written format;

• Experience providing administrative support.
• At least one year of experience providing front-line customer service responding to inquires face to face, by telephone, and in writing with excellent customer service skills.
• At least one year of experience in working with the public and managing multiple tasks at one time.
• At least one year of experience working with a diverse multicultural population.
• At least one year of experience working in some area of Human Services.
• At least one year of experience entering data into multiple computer programs.
• At least one year of experience utilizing scanning programs to manage, sort, and scan documents.
• Clear and concise oral and written communications skills.
• Excellent organizational and interpersonal skills.
• Experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications; and the willingness to learn new applications and systems as needed.